Team Trainer - Bromley

By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate.

• Virgin Active* is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.

We are looking for a *Team Trainer* to join our *KAUAI team*. *Role Type : Full time* *Number of hours : 40* In this role, you'll help our team deliver an exceptional customer experience by coaching, supporting and developing Team Members while role-modelling KAUAI and Virgin Active standards across service, food quality, safety and operations. *The Role* * Train and coach new and existing Team Members on customer service, recipes, food safety, allergens and store procedures. * Support new starters during their first shifts, helping them build confidence and work independently. * Provide positive, constructive coaching during service and identify opportunities to develop team capability. * Lead training for new menu launches, ensuring Team Members understand ingredients, allergens, build steps and presentation standards. * Role-model excellent customer service, product quality, hygiene and operational standards. * Reinforce food safety and allergen procedures, including cross-contamination, temperature control, storage, labelling and cleaning. * Work across FOH and BOH, demonstrating correct preparation, portioning, presentation and service standards. * Communicate training progress, knowledge gaps and recurring issues to Managers and Operations Trainers. * Coach Team Members to confidently handle customer, allergen and dietary queries and deliver friendly, professional service. * Create a positive learning environment where Team Members feel supported to ask questions and develop. * Work collaboratively with the Virgin Active team to deliver a consistent and welcoming member experience. *Who We're Looking For* * 1-2 years' experience in food service or hospitality. * Previous supervisory or shift-leading experience is desirable. * Food Safety Level 3 qualification and Food Allergy & Intolerance Training. * Strong communication, coaching and interpersonal skills. * The ability to adapt your coaching style to different levels of experience and learning needs. * Strong knowledge of food safety, hygiene, allergens and operational standards. * Excellent organisation and attention to detail. * The ability to follow recipes, procedures and specifications accurately. * A positive, approachable and professional attitude. * The confidence to remain calm and dependable during busy periods. * Most importantly, you'll be a reliable role model who takes ownership, supports your team and helps create an environment where people can learn, grow and deliver their best *What You'll Get* * The opportunity to be part of a brand redefining the future of wellness. * A premium environment with industry-leading facilities. * Development and progression opportunities aligned to your level. * Access to a vibrant, engaged member community. * The platform to build your career, reputation and impact. *OUR PERKS* * 30 days annual leave * Pension fund * 50% discount on Kauai meals while on duty * Complimentary Virgin Active membership for yourself Pay Range 14.87— 14.87 GBP