Healthcare Support Worker, Heart Failure

Job summary
The Coventry Community Heart Failure Team has an exciting opportunity for an experienced and motivated Health Care Support Worker to join our dedicated team. The role could be for 15 or 18 3/4 hours

This is an excellent opportunity to develop your skills and experience in caring for patients with heart failure, providing high-quality, patient-centred care across community, clinics and virtual settings.

The successful candidate will support the Heart Failure Specialist Nurses and Heart Failure Consultants in delivering safe, effective and personalised care to patients.

You will work closely with the multidisciplinary team (MDT), GPs, healthcare professionals, patients and carers to ensure patients receive high-quality care and support throughout their heart failure journey.

The role involves working across Coventry, including the City of Coventry Health Centre and patients' own homes. The post therefore requires flexibility and the ability to travel between service locations.

If you have the skills, experience and enthusiasm to join our team, we would love to hear from you.

For further information or an informal discussion about the role, please contact:

Email: Elyse.mcdonnell@uhcw.nhs.uk
Telephone: 07919949896

Please be advised sponsorship is not eligible for this post.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• Responsible for own actions, ensuring all patient interactions/observations are communicated to Registered Nursing/Medical staff. Report on any observed changes in the patients' physical and psychological needs.
• Work within the boundaries of the Band 3 Healthcare Support Worker role and maintain professional accountability for own practice.
• Demonstrate care and compassion to patients, carers and relatives to help ensure high-quality patient centered care is always delivered.
• Assist patients with activities of daily living which will include personal patient care e.g. bed bathing, feeding, toileting, mobilising, repositioning, bed-making, dealing with incontinence, catheter care under the supervision of a trained nurse.
• Provide support to the Registered nurse and, where appropriate, other members of the clinical team, as required.
• To co-operate with and maintain good relationships with team colleagues and staff in other disciplines and demonstrate dignity, respect and an empathetic approach in all dealings with patients, staff and visitors.

About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Apply through our website

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details
Date posted: 23 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 218-NM-B3-8388013
Job locations: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom

Job responsibilities

• Undertake agreed clinical and non-clinical tasks following training, ensuring referral to the appropriate trained staff as appropriate.
• Manage competing demands on time including the organisation of own daily workload.
• Always maintain patient safety, dignity, privacy and confidentiality and follow information governance policies and procedures.
• Participate in maintaining accurate and up to date documentation to ensure effective communication e.g. fluid intake.
• Support less experienced members of staff in their orientation to the ward and role.
• Utilise IT systems to secure accurate and timely patient data.
• Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Preparation of the healthcare environment and equipment used e.g. use and cleaning of medical and non-medical equipment (beds, hoists etc.)

For further details of the role please see the attached job description.

A full UK driving license is essential for this post. Please note that an international driving license is not accepted.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification
Qualifications
Essential

• Level 3 BTEC Diploma or willing to work towards. Equivalent qualification in a healthcare related subject. GCSE Maths and English or equivalent qualification. Care Certificate Completion

Experience
Essential

• Recent Band 2 clinical experience in a hospital/community environment as a HCSW or equivalent. Knowledge of care and related procedures, and clinical observations. Completion and evidence of competencies appropriate to the role

Knowledge
Essential

• Specify any specialist (depth and extent of) knowledge required. Understanding of Trust Policy and Procedures e.g. safeguarding, confidentiality, GDPR, infection prevention and control.

Desirable

• An understanding of current issues relating to the NHS.

Skills
Essential

• Effective verbal and written communication skills, with the ability to communicate sensitively.
• Competent in skills relevant to service area e.g. Venepuncture, bladder scanning, catheter removal and ECG recording or skills relevant to the clinical/service area.
• Competent in the use of basic IT systems and electronic patient records.
• Ability to work independently within agreed competencies and as part of a multidisciplinary team.
• Ability to follow care plans, policies procedures and clinical instructions whilst exercising initiative within the scope of the role.
• Capable of dealing with sensitive and distressing situations.

Desirable

• Experience using electronic patient record systems within an NHS or healthcare setting.
• Knowledge of NHS values, standards and current healthcare priorities.
• Phlebotomy Competent

Commitment to Trust Values and Behaviours
Essential

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only: Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect).

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: University Hospitals Coventry and Warwickshire NHS Trust
Address: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX, United Kingdom
Employer's website: https://www.jobsatuhcw.co.uk

Employer contact details
For questions about the job, contact: Heart Failure Nurse Lead, Jacqui Hyland, jacqui.hyland@uhcw.nhs.uk, 07930658947