Customer Service Officer - Reception
- Part-time
x2 Permanent, Part Time Roles
18.5 hours (Mon, Tue, Wed mornings) & 18.5 hours (Mon-Thu 10.00-14.30)
Do you love helping people and delivering great customer service face-to-face?
We’re looking for a friendly, confident and approachable Customer Service Officer to join our Reception Team at Cornerstone.
As the welcoming face of our reception, you’ll be one of the first people our customers meet when they visit us. You’ll help with a wide variety of enquiries, from appointments and general questions to housing, repairs, rehousing and homelessness, providing advice, guidance and signposting to make sure every customer feels listened to and supported.
This is a busy, customer-facing role where no two days are quite the same. You’ll need to be a great communicator, comfortable speaking with people from all walks of life and able to remain positive and professional when supporting customers who may be facing challenging circumstances.
Start Here. Go Anywhere.
A Customer Service Officer role could be the start of something bigger. You’ll meet people, solve real problems and quickly gain an insight into all the different services that make up a housing association.
No housing experience? No problem!
If you’re great with people, eager to learn and passionate about making a difference, we’ll help you build the knowledge and skills you need. Whether your future takes you into housing, repairs, communities, digital services or even leadership, there are plenty of directions you could explore.
Bring your people skills and build your career with us.
What we offer:
- Full training and support available
- Generous annual leave entitlement
- Local Government pension
- Health cash plan and retail discounts
For an informal chat, contact Jackie Jones on jackie.jones@stockporthomes.org.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the Recruitment Team on recruitment.shg@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 8th November 2026
Assessment Centre Date: 16th November 2026