Senior Facilities Manager (Hard Services)

Technical Facilities Manager

Sub Division: Facilities Management

Location: Lincoln

Contract Type: Permanent

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We’re recruiting an experienced Senior Facilities Manager (Hard Services) to manage the delivery of Hard FM services across a large and diverse property portfolio. As a member of the Account Senior Management Team, you will be responsible for operational performance, statutory compliance, customer relationships, supply chain management and the continuous improvement of services across the contract.

Job Description

This is a pivotal senior management role responsible for the delivery of Hard FM services across a large and diverse estate portfolio of approximately 500 buildings. Combining strategic oversight with operational management, you will be responsible for the Hard FM service line, providing management and support to a team of 23 colleagues and overseeing the performance of approximately 20 specialist subcontractors.

As a key member of the Account Senior Management Team, you will drive statutory and contractual compliance, manage key stakeholder relationships, and ensure the contract consistently delivers safe, efficient and customer-focused services. You will play a key role in shaping service strategy, driving continuous improvement, supporting commercial performance and contributing to long-term asset management objectives.

Responsibilities

• Manage the Hard FM service line across a large and diverse estate portfolio of approximately 500 buildings.
• Provide management and support to a team of 23 colleagues, ensuring high standards of performance, service delivery and customer satisfaction.
• Manage the performance of approximately 20 specialist subcontractors and suppliers, ensuring compliance, quality and value for money.
• Ensure planned preventative maintenance (PPM), reactive maintenance and statutory compliance activities are delivered safely, effectively and in accordance with contractual requirements.
• Oversee statutory compliance and maintenance delivery in accordance with SFG20 standards, legislative requirements and contractual obligations.
• Drive effective CAFM system utilisation to support operational performance, asset management, compliance reporting and audit readiness.
• Build and maintain strong stakeholder relationships, acting as a key operational contact and trusted advisor.
• Contribute to the contract's strategic objectives as a member of the Senior Management Team.
• Promote a proactive culture of health, safety, compliance and continuous improvement across the service line.
• Support commercial performance through budget management, cost control, risk management and the identification of value-added opportunities.
• Interpret maintenance strategies, asset lifecycle requirements and condition-based information to support business planning and decision making.
• Produce reports, business cases and management information to support operational and strategic decision making.
• Identify and implement innovative solutions and continuous improvement initiatives that enhance service delivery and operational efficiency.
• Ensure compliance with company policies, procedures and quality standards.

Essential Qualifications/Skills

• Demonstrable experience managing Hard FM services within a complex operational environment.
• Recognised qualification in Facilities Management, Building Services Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline (HNC/HND, Degree or equivalent experience).
• Strong technical background in Mechanical, Electrical or Building Services maintenance.
• Experience delivering planned preventative maintenance (PPM), reactive maintenance and statutory compliance programmes.
• Experience managing specialist suppliers, subcontractors and service partners, including performance management and contract compliance.
• Strong working knowledge of CAFM systems and their application in maintenance delivery, compliance management and asset management (Concerto experience desirable).
• Strong understanding of statutory compliance requirements, maintenance best practice and asset management principles.
• Experience managing operational budgets, financial performance, cost control and supporting commercial processes.
• Ability to interpret maintenance strategies, asset lifecycle requirements and condition-based information to inform decision making.
• Knowledge of health and safety legislation, CDM Regulations, statutory compliance requirements and Safe Systems of Work.
• Experience producing reports, business cases and management information for senior stakeholders.
• Proven ability to build and maintain effective stakeholder relationships and manage operational teams to achieve performance targets.
• Experience identifying and implementing service improvements, innovation and operational efficiencies.
• IOSH Managing Safely as a minimum.
• Full UK driving licence.

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.