Leisure Centre Duty Manager - Luton, Bedfordshire

Leisure Centre Duty Manager - Luton, Bedfordshire

£29,808 per annum

About Active Luton:

Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.

The Role:

We are looking for a dedicated and experienced Duty Manager to join our team at Inspire: Luton Sports Village. As a Duty Manager, you will play a key role in the day-to-day running of our leisure centre, ensuring the smooth operation of the facility and delivering a high standard of service to all our users. The role is an average of 37 hours per week across a three-week rota, including some evening and weekend working.

What You’ll Be Doing:

• Ensure that the daily operation of the facility meets all health and safety requirements, allocating tasks as necessary and ensuring compliance with Active Luton policies and standards.
• Ensure that all areas and equipment are safe, clean and maintained for use, directing others within the team to ensure that appropriate, prompt and corrective action take place as required.
• Undertake all aspects of customer care, ensuring all members of staff provide the highest quality standards of service throughout the facility.
• In consultation with facility users, non-users and managers, develop and improve facility programmes, taking responsibility for the recruitment and supervision of additional employees required for programme development.
• Support the wider team with administrative tasks and contribute to continuous improvement across the site.
• Be responsible for the marketing and promotion of the facility, ensuring branding and profile are strong.
• Balance and record cash receipts.

Skills & Qualifications:

• Hold a current National Pool Lifeguard Qualification (NPLQ) or be prepared to gain this within the first 3 months of employment.
• Level 3 First Aid at Work.
• Pool Plant Operator Certificate or be prepared to gain this within the first 3 months of employment.
• NVQ Level 3 or equivalent qualification or equivalent experience
• NPLQ unit 2 trainer assessor would be desirable.
• Level 1 Swim Teacher Award would be desirable.
• Sound knowledge of health and safety regulations relevant to a leisure centre operation.
• Demonstrable experience of supervising and motivating teams, delegating work, training team members - within a leisure environment across wet and dry sites.
• Ability to work within well established procedures and to lead in the review, evaluation and updating of procedures, risk assessments and elements of the facility business plan.
• Ability to work a flexible rota, including evenings, weekends, and bank holidays.

What We Offer:

• 25 days annual leave plus Bank Holidays, increasing to 30 days after 5-years' service.
• Opportunity to buy and sell holiday.
• Contributory pension.
• 20% discount off food and drink.
• Free swimming and off-peak gym membership.
• Heavily discounted Peak Memberships available.
• Discounted golf, sports hire and food and drink.
• Cycle to work scheme.
• Financial long service awards.
• Supportive and inclusive working environment.
• Employee Assistance Programme (EAP) - Confidential support for employees and eligible family members including 24/7 Virtual GP appointments, legal and practical advice, financial wellbeing, mental health, emotional wellbeing and physical wellbeing support.

How To Apply:

To apply please submit your current CV and a covering letter explaining how you meet the essential requirements.

Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.

Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.

As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.