Outpatient Booking Clerk

Job overview

Job Overview The Outpatient Booking Clerk is responsible for supporting the effective management of outpatient waiting lists and ensuring patients are booked appropriately, accurately and within agreed timescales. The post holder plays a key role in supporting the delivery of elective access targets, including Referral to Treatment (RTT) and cancer waiting time standards, by ensuring referrals are processed, appointments are booked efficiently, and patient pathways are managed in line with Trust policies and procedures. Working closely with clinicians, managers and administrative colleagues, the post holder helps maintain data quality, maximise clinic utilisation, and support the timely progression of patients through their care pathways. Main duties of the job Main duties of the job The post holder will be responsible for processing outpatient referrals, booking and scheduling appointments on the Electronic Patient Record (EPR) system, and ensuring referrals are managed in accordance with the Trust Elective Access Policy. Duties include managing patient waiting lists, monitoring RTT pathways, supporting the validation of Patient Tracking Lists (PTLs), identifying potential capacity issues and risks to waiting time performance, and taking appropriate action to minimise delays. The role involves regular communication with patients, clinicians and multidisciplinary teams regarding appointments, cancellations and waiting list queries, often dealing with sensitive and complex situations. The post holder will maintain accurate patient records, support clinic management, ensure effective utilisation of available capacity, provide cross-cover within the booking team when required, and contribute to the ongoing improvement of outpatient administration processes to support safe, efficient and timely patient care. Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .

In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.