Head of Operations (Delivery)

Head of Operations (Delivery) | Chelmsford, hybrid | £70,000 plus bonus

A fast-growing software and information management business is looking for its first ever Head of Operations. It's a brand-new role, and you'd be taking the reins of the biggest team in the company.

The business
They help owners and operators of some of the UK's most complex built environment portfolios get a proper grip on their asset information. Think handover data, O&M manuals, health and safety files and a platform that brings it all together. Interesting work, real impact, and a business that's growing.

The role
You'll own the day-to-day running of the Delivery team, which looks after around 200 projects. You'll have 6 direct reports, with around 40 people across the wider team.

What you'll be doing

• running the delivery rhythm: portfolio reviews, chasing progress with project leads and making sure everything lands on time, to quality and at the right margin
• stepping in on at-risk projects and speaking to clients directly when it matters
• planning resource and capacity, juggling priorities and getting the right people on the right jobs
• being the senior voice for key clients, pushing back firmly when scope creeps
• owning budgets, forecasting and project margin alongside Finance
• building the processes, KPIs and reporting...