Administration and Receptionist

Job overview

This Receptionist post is within a team as part of the establishment for the 28-bedded Low Secure Unit at the Glanrhyd Hospital site which opened in 2015. The Unit provides inpatient beds for Mental Health patients from Swansea Bay University Health Board and Cwm Taf Morgannwg University Health Board. Taith Newydd is part of Specialist Services of the Mental Health and Learning Disability Delivery Unit.

Main duties of the job

To provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).
To answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service. Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.

Ensure all safety protocols are adhered to in order to maintain high levels of security within the low secure unit.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Person specification

Essential Qualifications & Knowledge

Essential criteria

• 5 GCSEs or equivalent, Grade C or above
• Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
• RSA II or equivalent demonstrable experience.

Essential Experience

Essential criteria

• Experience of working in an administrative/office environment.

Essential Aptitude and abilities

Essential criteria

• Able to work hours flexibly
• Ability to travel within geographical area to meet the business needs.
• Good organisational skills
• Ability to use Microsoft Office platforms and systems

Desirable criteria

• Welsh Speaker (Level 1)
• Excellent verbal and written communication skills.
• Ability to prioritise and meet deadlines

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable