Receptionist

We're looking for a friendly, professional, and customer-focused Hotel Receptionist to join our Front of House team on Full-time permanent basis, 37.5 hours per week.

As the first point of contact for guests, you'll play a vital role in creating a positive and welcoming experience from arrival through to departure. Working within a busy hotel and conference environment, you'll be responsible for delivering exceptional customer service, managing reservations, handling guest enquiries, and ensuring the smooth day-to-day operation of the reception desk.

This role operates on a rota basis, working 5 days out of 7, with shifts covering 7:00am to 3:00pm and 3:00pm to 11:00pm, including weekends and bank holidays as required.

Your key responsibilities will include:

• Providing a warm, professional welcome to all guests, visitors, and conference delegates.
• Managing guest check-in and check-out procedures efficiently and accurately.
• Handling reservations, amendments, cancellations, and room allocations using the hotel's booking systems.
• Answering telephone calls, responding to email enquiries, and assisting guests with requests before and during their stay.
• Processing payments, preparing invoices, and balancing daily transactions.
• Maintaining accurate guest records and...