Business Consultant – Incident Management

Business Consultant – Incident Management Consultant

My Client is a Global Bank based in Birmingham; they are looking for a contract Business Consultant (Incident Management).

Based in London / Sheffield / Birmingham / Leeds or Chester. 2-3 days a week in the office.

Contract until end of June 2027. Rate is up to £975 per day.

• Change & Transformation specialist with strong experience in Incident Management and technology-enabled transformation
• Strong understanding of technology tooling and technical capabilities, with experience reviewing, evaluating and implementing significant change
• Proven delivery of Major Incident Management / Command Centre / NOC-SOC-IM integration or similar
• Proven ability to define functional requirements and user needs, translating business requirements into effective technology solutions
• Hands-on experience across discovery and evaluation phases, including interviewing Product Owners and Incident Management teams to assess current capabilities and future requirements
• Experience developing business cases and implementation/rollout plans for transformation initiatives

Responsibilities:

• Define an Enterprise Incident Management Tooling Target Operating Model (TOM)
• Develop an evidence-based business case for an enterprise-wide Incident Command Centre
• Assess tooling requirements across Technology, Cyber, Business, Operational, Financial, Third-Party, Data, Risk, CCO and other incident domains
• Deliver a comprehensive Current State Assessment of existing incident management tooling and capabilities
• Develop target-state tooling options, recommendations and operating modelCreate a phased implementation roadmap aligned to the wider Enterprise Incident Management Framework
• Support the development of the business case and future operating model for a bank-wide Incident Command Centre

Keywords: Business Consultant, Incident Management, TOM, Target Operating Model, Bank, Banking.

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