Managed Service Lead (DV Cleared)

Our client, a global organisation, urgently requires a Managed Service Lead to join their team on a permanent basis.

In order to be successful, you will have the following experience:

• Strong experience within Workplace, End User Computing, Desktop or Infrastructure technologies
• A solid technical engineering or technical architecture background
• A broad understanding of enterprise Workplace environments
• DV Cleared

Within this role, you will be responsible for:

• Take end-to-end leadership of the Workplace Managed Service, covering BAU delivery, technical change and service improvement.
• Provide technical direction across Workplace and End User Computing technologies, including desktop, VDI, software deployment and associated workplace services.
• Act as the senior point of contact for Workplace, representing the service with customer stakeholders, architects, technical teams, partners and suppliers.
• Lead and support engineering and technical teams, providing clear direction and helping resolve complex technical challenges.
• Own the health and performance of the service, ensuring risks, issues and technical problems are identified, managed and driven through to resolution.
• Influence technical architecture and design, contributing to and reviewing HLDs, LLDs, technical instructions, release documentation and resilience procedures.
• Oversee Workplace deployments across test, non-production and mission-critical production environments.
• Work closely with architects and engineering teams to ensure solutions meet security, resilience and operational requirements.
• Drive Continuous Service Improvement, identifying opportunities to improve performance, introduce innovation and develop the future Workplace capability.
• Build strong relationships with the customer and third-party suppliers, ensuring effective collaboration across the wider service.

This represents an excellent opportunity to secure a permanent role within a high profile and dynamic organisation.

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