Business Manager - Urgent and Emergency Medicine

Job overview

An exciting opportunity has arisen for a forward-thinking and innovative Business Manager to join the operational team within the Emergency Department and Same Day Emergency Care services at Charing Cross Hospital, part of Imperial College Healthcare NHS Trust.

As Business Manager, you will play a key leadership role in supporting the operational delivery of Urgent and Emergency Care services. Working with the General Manager, Deputy General Manager, clinical and nursing leaders and corporate teams, you will help drive service improvement, quality, operational performance and patient experience.

We are looking for a motivated and driven individual who can provide strong operational and managerial leadership, proactively solve complex challenges and build effective relationships across multidisciplinary teams.

You will be passionate about creating a respectful and inclusive environment, supporting a positive team culture and delivering the right outcomes for patients and staff.

This is a rewarding opportunity to make a real difference within one of the Trust’s busiest and most dynamic services.

Main duties of the job

• Lead day-to-day operational management and support delivery against Trust and national performance standards.
• Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.
• Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.
• Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.
• Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.
• Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.
• Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.
• Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.
• Support the development and implementation of policies, procedures and improvement plans across the service.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience

Desirable criteria

• Completion of project management skills course (e.g. PRINCE2)

Experience

Essential criteria

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

Skills/Knowledge/ Abilities

Essential criteria

• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues
• Excellent organisational skills and time management skills
• Excellent written and verbal communication skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff
• Ability to influence and negotiate at a senior level within the division and wider trust
• Comfortable with relevant IT software packages
• Knowledge of NHS contracting processes
• Knowledge of national NHS policy

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges