Fundraising Data Administrator

Job overview

We are recruiting for a Fundraising Data Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The East and North Hertfordshire Hospitals' Charity are looking for a highly organised and dedicated Fundraising Data Administrator to join their fundraising team, based at Lister Hospital.

Covering all sites within East and North Hertfordshire Hospitals’ Charity you will be helping to fundraise for specialist equipment, research and projects to improve patient experience across our four hospitals. You will be based at Lister and support the fundraising team to deliver an excellent supporter journey.

This is a fantastic opportunity to widen your data management and fundraising experience as you will support delivery of the charity strategy to raise funds for amazing causes such as children, cancer and the elderly.

Ideally, you will already have a background in administration, customer services and have experience using a CRM system or database, be competent in Excel and all Microsoft packages.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Manage the start of the stewardship journey for all donors by dealing with all incoming enquiries ensuring that processes are followed and that we meet the best standards of donor care

Opening/sorting post- banking, managing and recording all donations and monies coming in through post, website, online platforms, over the phone, bank transfer or direct to the office

Maintain database which includes entering all donor data onto the CRM system, spot inaccuracies and problem solve when there are any anomalies in data

Manage office filing system by storing and recording all paperwork

Manage all thank you letters and donation acknowledgments to supporters

Support the fundraisers with their fundraising appeals, campaigns and events by generating mailing lists

Support the fundraisers with administrative tasks and attend events as necessary or as required which will contribute to income generation

Send regular financial reports to the charity team

Liaise and be link role with the finance team to ensure all monies are accounted for and acknowledged by the charity and to deal with any enquiries they have

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Educated to a minimum of A level or equivalent

Desirable criteria

• Degree or equivalent professional qualification or equivalent experience

Previous Experience

Essential criteria

• Demonstrable experience of working within a charity environment or customer facing role
• Demonstrable administrative experience
• Demonstrable customer services experience
• Demonstrable experience of working within a team environment
• Advanced experience of Microsoft Excel
• Demonstrable experience of managing a database or CRM system, experience using donorfy would be an advantage
• Demonstrable experience of data entry
• Demonstrable experience of creating reports including financial reports
• Knowledge of GDPR policy

Skills

Essential criteria

• Ability to work independently and manage own workload
• Organised and able to successfully deliver a number of projects simultaneously
• Strong communication skills, both written and oral, in person, online and by telephone
• Strong analytic skills including both words and numbers
• Strong persuasive and negotiation skills
• Ability to problem solve
• Ability to disseminate complex information into an accessible, compelling format
• Computer literacy including Microsoft Excel, CRM systems/databases, Microsoft Word and office

Knowledge

Essential criteria

• Using databases/CRM Systems

Desirable criteria

• Project planning and coordination
• Charity Fundraising code and guidelines

Other Requirements

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day