Merchandise & Buying Operations Administrator

Description

We're looking for a highly organised, detail-focused Buying & Merchandising Operations Administrator to join our Commercial team.

You'll provide accurate and dependable administrative support across product setup, pricing, range launches, supplier information and store communications. You'll help keep data, documents and actions up to date, so the wider merchandising operation runs smoothly.

What does the role involve?

Product data and administration

• Create, update and check product records, including dimensions, specifications, materials, colours, fabrics, lead times and supplier details.
• Maintain supporting product documentation in the correct locations.
• Complete routine accuracy checks and promptly raise missing, conflicting or incorrect information to the Merchandise Supervisor.

New product launches and critical paths

• Complete assigned setup and administration tasks for new sofa ranges and seasonal.
• Update critical paths, trackers and action logs, following up agreed actions and deadlines with internal teams and suppliers.
• Prepare accurate product information for stores, Digital, Marketing and retail teams, using approved templates and processes.

Supplier and internal coordination

• Handle day-to-day supplier administration and product information requests, escalating decisions or risks to the Merchandise Supervisor.
• Request and track specification sheets, costs, packaging details and other relevant product information documents, maintaining clear records of outstanding items.
• Follow up overdue information, communicate progress clearly and keep the Merchandise Supervisor informed of anything that could affect launch or trading activity.

Pricing, orders and store support

• Accurately maintain cost and retail price information and support approved promotional price and ticket updates.
• Raise and maintain purchase orders and display orders where required, checking key details and recording confirmations and amendments.
• Support investigations into product, stock, delivery and data queries by gathering information and coordinating updates with the relevant teams.

Reporting, controls and process discipline

• Produce and maintain weekly sales analysis and promotional activity information for Buying and Merchandising Operations Manager
• Support range reviews, competitor checks, product benchmarking and showroom or store administration as directed by the Merchandise Supervisor.
• Follow agreed processes and service standards, identify recurring data or workflow issues, and suggest practical improvements.

Who are we looking for?

• Previous experience in an administrative, data or coordination role. •
• Excellent attention to detail and confidence working with high volumes of product information. Strong organisation and time-management skills, with the discipline to complete routine tasks accurately and meet deadlines.
• Good Microsoft Excel and Office skills.
• Clear, professional communication with colleagues, stores and external suppliers.
• A proactive, dependable approach and willingness to follow processes, take feedback and escalate issues appropriately.
• Experience in retail, merchandising, buying, supply chain or product administration.
• Experience within furniture, homewares or another product-led retail business.
• A basic understanding of retail pricing, margin, product setup and commercial reporting.
• Experience supporting product launches, store communications or supplier administration.

What’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service

poltronesofà at ScS brings authentic Italian comfort and craftsmanship to homes across the UK. With over 30 years of heritage, poltronesofà is renowned for beautifully designed, handcrafted sofas and armchairs made with care, quality materials, and attention to detail.

Our success is built on our people, with over 1,000 colleagues across 100 stores, distribution centres and support teams in the UK.

At poltronesofà, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.

We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.

If you’re passionate about great service and want to be part of bringing authentic Italian comfort to UK homes, we encourage you to apply and join us on our mission to make a difference.