Telesales Team Leader

Overview of the role We are looking for an experienced and driven Telesales Team Lead to support the Head of Telesales in leading a customer focused sales team. This is an excellent opportunity for a motivated telesales professional with strong leadership skills to help drive performance, develop colleagues, and deliver exceptional service to our pharmacy customers.The successful candidate will play a key role in motivating, coaching and supporting a flexible, multi-skilled team, ensuring sales targets are achieved whilst maintaining outstanding customer service standards. You will champion continuous improvement, foster a positive team culture, and lead by example in a fast paced and competitive marketplace. Main Responsibility Support the Head of Telesales in leading the team to achieve sales targets · To create and maintain positive working relationships with the field sales teams· To drive continuous improvement within the team Assist in leading daily tasks e.g Stuck Orders/Offers/redistribution of call-sheets etc · To help coach and motivate team-members by way of call-reviews/trading report reviews/ongoing sales reviews etc · To assist team members in dealing with queries/complaints · To lead the team when the Head of Telesales is on holiday · The Ideal Candidate Expertise in the use of Navision ERP systemStrong microsoft excel skills including ability to produce reportsExperience working in pharmacy / healthcare telesales Ability to support customers through the sales journey Strong leadership and coaching skillsCustomer complaint resolution experienceBestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.