Registration Services Officer

Job Description

Registration Services Officer- £26,000

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Location: Hybrid Working
Job Type: Full-Time

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Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? My client is looking for a Registration Services Officer to join their growing team and support the delivery of an efficient, accurate and compliant learner registration service.

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This is a fantastic opportunity to play a key role in managing learner registrations, maintaining accurate records, supporting stakeholders and ensuring a seamless customer journey from enrolment through to certification.

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Key Responsibilities

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• Process learner registrations, amendments, transfers, withdrawals and progression requests.
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• Maintain accurate learner records and ensure data integrity across systems.
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• Support certification processes, including certificate generation and record verification.
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• Manage exam entries, adjustments, withdrawals and deferrals.
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• Provide professional support to learners, training providers and other stakeholders.
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• Respond to registration and system queries in a timely manner.
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• Conduct data validation and quality checks to ensure compliance and accuracy.
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• Produce reports, support operational improvements and contribute to service enhancements.
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About You

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• Experience in an administration, customer service or operational support role.
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• Strong organisational skills with the ability to manage multiple priorities and deadlines.
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• Excellent attention to detail and accurate data-entry skills.
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• Confident communicator with strong written and verbal communication abilities.
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• Proficient in Microsoft Office, particularly Word and Excel.
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• Experience maintaining databases or CRM systems would be advantageous.
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• A proactive team player with a commitment to high-quality service delivery.
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What's on Offer?

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• Hybrid working arrangement.
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• Supportive and collaborative team culture.
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• Opportunity to develop your skills within a professional and regulated environment.
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• Varied role with genuine opportunities to contribute to process improvements and stakeholder experience.
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If you're a detail-focused administrator who enjoys delivering excellent service and working in a fast-paced environment, we'd love to hear from you. Apply today.

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