Admin Assistant

Designer Exchange is looking for an Admin Assistant in Knightsbridge, London, supporting the smooth running of Studio operations through accurate product attribution, administrative coordination and effective communication across the Designer Exchange team.

Key Responsibilities of the Admin Assistant

Product Data & Attribution:

• Accurately record, update, and review product details (including brand, category, material, size, condition, style, RRP, country of manufacture, and descriptions) to ensure consistency and accuracy across online and in-store listings.
• Maintain accurate attribution records and update relevant systems and trackers for Studio and Store stock.
• Carry out final quality checks on product information and stock labels before items are passed for photography or made available for sale.
• Identify and correct missing or inaccurate product information, following company attribution standards.
• Monitor stock missing attribution and ensure items are processed within expected timeframes.

Teamwork & Operational Coordination:

• Work closely with Studio, Buying, E-commerce, and Store teams to resolve product queries and discrepancies.
• Support colleagues with product attribution queries and share relevant product knowledge.
• Contribute to improvements in daily processes, systems and team efficiency.
• Support improvements to product categorisation, data accuracy and attribution workflows.

Studio Admin & Buying Support

• Assist with receiving, logging, organising, and tracking items from Stores and Online Quotations.
• Support the movement of items through authentication, buying, attribution and other Studio processes.
• Assist with stock labelling, rejection handling and preparation of items for return or further processing.
• Support payment administration and related system updates when required, following company procedures.
• Liaise with relevant departments to resolve missing information, stock discrepancies or processing delays.
• Help maintain an organised and efficient Studio working environment.
• Provide general administrative support during busy periods or when additional team coverage is needed.

Customer Communication:

• Assist with customer email enquiries relating to quotations, missing information, rejected items and processing updates when required.
• Ensure customer information is handled accurately and confidentially.
• Support the coordination of customer returns and rejection processes with relevant departments.

Professional Standards:

• Follow all company policies, procedures, and Designer Exchange values.
• Maintain a professional, respectful, and supportive working environment.
• Demonstrate attention to detail, accountability, and willingness to support the wider team.

What Designer Exchange is looking for…

Required:

• Strong attention to detail and accuracy in handling product information.
• Good organisational and time management skills, with the ability to meet business expectations.
• Confident using Google Sheets and administrative systems.
• Good communication, teamwork and problem-solving skills.
• Ability to work independently, prioritise tasks and adapt to changing workloads.
• Reliable, proactive and willing to learn new processes.

Beneficial:

• Knowledge of luxury fashion, designer brands and product categories.
• Experience in fashion retail, luxury resale or e-commerce.
• Familiarity with product research, categorisation and quality control.

Designer Exchange Conditions:

• Full-time position, 40 hours per week.
• Flexibility to work evenings, weekends, and bank holidays as required by the business.
• Involves standing for extended periods and handling, lifting, or moving stock when necessary.
• Additional duties may be required to support business needs.