Cleaning Services Supervisor

Cleaning Services Supervisor

Location: Edinburgh International Conference Centre (EICC)

Employer: Cleanmaster

About Cleanmaster and the EICC

Cleanmaster is extremely proud to be delivering the professional cleaning services for the Edinburgh International Conference Centre (EICC). The EICC is a premier global destination for conferences and events situated in the Heart of Edinburgh city centre. We are looking for an experienced and motivated Cleaning Services Manager to lead our cleaning operation at the EICC and ensure the highest standards of cleanliness and presentation are maintained across the venue.

This is a fast-paced, event-driven role where no two days are the same. From conferences and exhibitions to major events, you will play a key role in ensuring the venue is presented to an exceptional standard for clients, delegates, visitors and the EICC team.

The Role

As Cleaning Services Supervisor, you will ensure all conference rooms, event spaces, washrooms and public areas are clean, hygienic and ready for Edinburgh's major conferences, exhibitions and events.

You will lead and support the cleaning team, coordinate duties around the events schedule and work closely with the EICC team to deliver a safe, efficient and consistently high-quality service.

The role requires excellent organisational and leadership skills, as well as the flexibility to respond to changing event requirements. Your normal working pattern will be 37.5 hours per week. This will include evenings and weekends, although this may vary depending on the EICC's event schedule.

Key Responsibilities

Oversee the daily cleaning operation, ensuring all conference rooms, event spaces, washrooms and public areas are clean, hygienic and ready for use. Coordinate the cleaning team around the event programme and maintain agreed client standards.

Staff supervision and allocation

Check attendance and allocate duties according to staffing levels, event timings and cleaning priorities.

Brief staff on the day's events, room requirements and any special instructions.

Monitor performance and provide practical support and guidance.

Arrange cover for absences and breaks to maintain service throughout the day.

Cleaning standards and inspections

Inspect conference rooms, reception areas, corridors, washrooms and staff facilities.

Check that scheduled cleaning tasks are completed to the required standard.

Arrange prompt corrective cleaning where standards fall short.

Complete inspection checklists and maintain accurate cleaning records.

Event preparation and support

Review the daily event schedule with the venue or events team.

Ensure rooms and public areas are ready before delegates arrive.

Coordinate cleaning between sessions, during breaks and after events.

Respond promptly to spillages, urgent requests and changes to the event programme.

Keep cleaning activity discreet and minimise disruption to delegates and organisers.

Washroom and communal area checks

Ensure regular washroom inspections are completed and recorded.

Monitor supplies of soap, toilet rolls and hand towels.

Check that entrances, refreshment areas and other busy spaces remain clean and presentable.

Arrange additional cleaning during periods of high footfall.

Health, safety and equipment

Check that staff follow site procedures, risk assessments and COSHH instructions.

Ensure correct use of PPE, colour-coded equipment and warning signs.

Check cleaning equipment before use and remove defective items from service.

Ensure chemicals and equipment are stored securely and access routes remain clear.

Report hazards, accidents, damage and maintenance defects promptly.

Stock control and communication

Monitor cleaning products, consumables and equipment, requesting replenishment when needed.

Liaise with the client, venue team and cleaning manager about service requirements.

Handle cleaning-related queries professionally and escalate unresolved issues.

Record outstanding tasks and provide a clear handover to the next shift.

Practical cleaning support

Assist with cleaning during busy periods, staff shortages and event turnarounds.

Demonstrate correct cleaning methods and support new staff during induction.

About You

The successful candidate will ideally have:

Previous experience in a supervisory role

Experience managing a team within a busy environment

Excellent organisational and time-management skills

A high level of attention to detail and a commitment to quality

The ability to work calmly and effectively under pressure.

A flexible approach to working hours and changing operational requirements

A positive, professional and customer-focused attitude

What We Offer

28 days annual leave, including bank holidays

A full-time, permanent position

The opportunity to manage a high-profile cleaning operation within one of Edinburgh's leading events venues

A varied and fast-paced working environment

The opportunity to supervise and develop a dedicated cleaning team

Equal Opportunities

Cleanmaster is committed to providing equality of opportunity and to creating a working environment where all employees are treated fairly, with dignity and respect, and are free from discrimination, intimidation or harassment.

All employees have a responsibility for their own behaviour and for contributing to a positive, inclusive and respectful working environment.

Any form of discrimination, harassment or inappropriate behaviour will not be tolerated. Any concerns or incidents should be reported in accordance with Cleanmaster's policies and procedures.

Cleanmaster reserves the right to vary the duties of the post through the addition, deletion or amendment of tasks where reasonably required to meet the operational needs of the business and the requirements of the EICC.

The post holder may also be required to undertake other reasonable duties associated with the role and appropriate to their level of responsibility.