Tenant Liaison Officer

Tenant Liaison Officer (TLO) – Social Housing Location: Manchester Salary: £35,000 per annum Job Type: Permanent Sector: Social Housing / Construction The Role We are currently recruiting for an experienced Tenant Liaison Officer (TLO) to join a team working on social housing projects across Manchester. This is an excellent opportunity for a proactive, organised and people-focused individual with experience in tenant liaison, resident engagement or social housing refurbishment projects. You will act as the key point of contact between residents, site teams and the wider project team, ensuring tenants are kept informed throughout the works and that any concerns are dealt with professionally and efficiently. The successful candidate will have excellent communication skills, a professional approach and the ability to build positive relationships with residents from a variety of backgrounds. Key Responsibilities * Act as the main point of contact for tenants throughout construction and refurbishment works. * Communicate planned works, schedules and potential disruption clearly to residents. * Carry out resident visits, consultations and regular welfare checks where required. * Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly. * Liaise closely with site managers, subcontractors and project teams to coordinate works. * Support residents who m...