Customer Services Transport Operator

Are you ready to take your transport career to the next level?
We're looking for a high-energy, ambitious Customer Services Transport Operator to take ownership of a key client relationship within a fast-paced and commercially driven transport environment.
This isn't a traditional customer services role.
We need someone who understands transport from the inside out - someone who knows the pressures of planning, operations, service delivery and customer expectations, but who also has the personality and drive to build exceptional client relationships.
You'll be the person the customer trusts to get things done.
What will you be doing?
You'll take ownership of a key strategic account, becoming a trusted partner to the client and the link between their expectations and the operational teams delivering the service.
You'll be responsible for:
· Building a strong, credible and trusted relationship with the customer.
· Understanding their operation, challenges, priorities and future requirements.
· Working closely with transport planning and operational teams to deliver outstanding service.
· Taking ownership when things go wrong - finding solutions rather than finding excuses.
· Anticipating issues and acting before they become problems.
· Monitoring performance and driving improvements across the account.
· Managing KPIs, service levels and customer expectations.
· Leading performance con...