VacancyTitle: Graduate/Trainee Claims Technician

The Vacancy

Pro Insurance currently has some exciting new opportunities for Graduate or Trainee Claims Technician to join our Legacy Claims Team, processing claims to support an existing client.

Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow or Liverpool office on a weekly basis, and other offices as and when required.

Purpose of Role

Reporting to the Claims Manager, the Graduate/Trainee Claims Technician will handle a caseload EL/PL disease and illness claims under supervision, including, but not limited to, the following:-

• NIHL
• HAVs
• Pleural Plaques
• Liaising with solicitors and brokers
• Managing all diaries and post within the agreed SLAs
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and skills

• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Excellent Policy interpretation skills
• Ability to work to strict deadlines
• Ability to manage competing commitments
• Effective communication skills and key stakeholder relationship management skills
• Knowledge of claims handling, fraud and impacting legislation
• Adaptable to change
• Claims Handling Authority/Licence appropriate to the work type
• Strong relationship building skills and a professional and approachable manner