Implementation & Delivery Manager

Implementation & Delivery Manager – Rapid-growth FinTech AI Platform – London / Hybrid – Highly competitive salary

We have an incredible opportunity for an experienced Implementation and Delivery Manager, with a FinTech background, experience in onboarding and exceptional communication and interpersonal skills, to join a fantastic Fintech AI Platform as soon as possible.

The Opportunity:
This is the perfect opportunity to join an immediately successful fintech, in a crucial role that is intrinsic to ensuring ongoing success.
The Implementation and Delivery Manager will undertake a hands-on delivery role in a small, senior team. You will run several concurrent implementations end-to-end, be the client’s key point of contact and own the journey from signed contract to go-live.

Working closely with the Sales and Engineering teams, you will be the voice of delivery internally, feeding back what you learn onsite into product, connectivity and the go-live playbook.

We’re looking for individuals who have a proven track record of running multiple concurrent implementation projects within treasury, payments, banking or finance software to corporate clients. You will be comfortable dealing with senior-level finance professionals (Treasurers, Controllers and CFOs) and will proactively own outcomes, not tickets – you would rather fix the playbook than repeat a workaround.

Key responsibilities as the Implementation and Delivery Manager will include:

• Implementation delivery – running implementations end-to-end, leading the discovery, coordinating the connectivity, configuring accounts, and owning go-live readiness
• Project governance – maintaining a clear plan, running weekly client project calls and internal delivery stand-ups, controlling scope against what was sold and tracking implementation revenue milestones
• Managing client relationships – acting as the trusted point of contact from contract signature to steady state, training users, producing the client-specific runbooks and handover pack and identifying expansion opportunities
• Internal coordination and improvement – challenging gaps in scope or assumptions before kick-off, feeding product gaps, connectivity issues or recurring issues back to Engineering and Product, owning and improving the implementation playbook and contributing delivery content to RFP responses and client due diligence
• AI delivery – mapping client’s current workflows and designing automation, starting with automations that deliver early, visible wins; helping finance teams to build trust in agent-driven work

And more!

What we’re looking for:

• Demonstrable experience implementing or delivering treasury, payments, banking or finance software to corporate clients – c4+ years
• Experience working at a TMS or bank implementing for enterprise clients is highly advantageous
• Working knowledge of corporate treasury, FX and investments, intercompany and in-house banking
• Experience onboarding bank connectivity
• Solid track record of running multiple concurrent implementation / delivery projects
• Excellent written and spoken communication skills
• Experience liaising with senior-level financial professionals
• Exposure to ERP integrations and accounting close processes is beneficial
• Experience of, or keen interest in, AI, AI-assisted or agent-driven workflows is desirable
• Hands-on experience of configuration, data mapping and UAT
• Calm approach – calm under go-live pressure
• Good business acumen with an entrepreneurial spirit
• Ability and desire to work in a fast-paced, rapid-growth environment
• Highly ambitious, driven and focused

Interested in this fantastic opportunity?

If this role is of interest to you and you have the implementation / delivery experience we’re looking for, we’d love to hear from you! Please submit your CV as soon as possible, quoting ‘AE – FinTech Implementation and Delivery Manager’

Follow us on LinkedIn.