IT Service Dest Team Leader

IT Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join their IT function. This is a fantastic opportunity for an experienced IT Support professional who enjoys being hands-on technically, whilst also having the opportunity to lead, mentor and develop a talented team. You don't necessarily need to have held a Team Leader title before! If you're ready to take that next step in your career, this could be the perfect opportunity. Key Responsibilities * Lead, support and develop a team of five IT Service Desk professionals * Provide hands-on technical support and act as an escalation point for complex IT issues * Manage and prioritise support tickets, ensuring service levels are consistently achieved * Monitor team performance, identify trends and drive service improvements * Collaborate with wider IT teams to resolve technical challenges * Maintain accurate IT documentation, processes and asset management records * Support the implementation of new technologies, automation and AI-enabled solutions Desired Background * Strong experience within an IT Service Desk or technical support environment * Previous experience ...