Head of Reserving

Head of Reserving

As a key member of the Performance Management team, you will lead CFC's Reserving function, providing deep portfolio performance analysis and actionable commercial insight across all lines of business. Through robust reserving expertise and data-driven decision making, you will play a critical role in supporting the continued growth, profitability, and long-term success of the business.

You will be accountable for the development, implementation, and ongoing enhancement of CFC's reserving framework, ensuring the delivery of timely, accurate, and insightful reserve analyses to senior stakeholders across the organisation. As the lead actuarial representative externally, you will build and maintain strong relationships with key partners, articulating and presenting CFC's underwriting performance and reserving position with confidence and credibility.

Working as part of the broader Performance Management function, you will collaborate closely with colleagues across Underwriting, Claims, Finance, and Data & AI to strengthen portfolio oversight, enhance data quality and governance, and embed robust management information and analytics to support informed business decision-making and performance optimisation. Department Performance Management, MI & Data Analytics Employment Type Permanent - Full Time Location UK - London Workplace type Hybrid

Key Responsibilities

Reserving leadership & delivery

• Lead quarterly reserve reviews, ensuring timely and accurate delivery of reserving results.
• Ensure reserving results are well documented and communicated for quarterly reporting.
• Input to CFC MGA’s accrual of Profit Commission in the Profit Commission Forum.

Stakeholder management

• Explain reserving results, claims trends and uncertainty ranges to senior internal stakeholders to support decision-making and performance management.
• Act as the primary actuarial point of contact for carrier and capacity providers’ actuarial teams, delivering transparent analyses to support discussions.
• Engage with the actuarial teams from CFC Syndicate’s external managing agency, SAO actuaries and auditors to provide input into and review their analysis.

Portfolio insight & business partnering

• Work closely with Underwriting to understand CFC’s business and deliver portfolio insights that clearly identify profitable growth opportunities or remediation actions.
• Analyse CFC’s rich data set and work with Underwriting, Claims and Data & AI to identify and source emerging claims indicators that drive underwriting performance.
• Partner with Underwriting and Pricing/Performance teams to link reserve outcomes to pricing adequacy, rate change and portfolio steering.
• Develop and monitor a suite of consistent, accurate KPIs to support identification of strategic opportunities and portfolio optimisation decisions.
• Help set and monitor risk appetites and risk tolerances to ensure delivery against the business plan.

Governance, controls & documentation

• Set reserving policy, control framework and documentation standards.
• Maintain robust model governance and ensure adherence to actuarial standards and internal risk controls.
• Develop and maintain repeatable and granular reserving and performance reporting

People management and culture

• Lead, coach and develop a high-performing reserving team; set clear objectives and ensure effective workload planning.
• Promote a culture of constructive challenge and continuous improvement.

Skills, Knowledge and Expertise

• Deep insurance reserving expertise across specialty lines in the London market, especially in a data rich environment like CFC.
• Strong grasp of reserving methods, diagnostics and uncertainty; ability to communicate technical conclusions in plain language.
• Experience engaging with capacity providers and/or reinsurers.

Qualifications

• Qualified actuary (FIA or equivalent) with 15+ years experience in Lloyd’s/London market, specialty insurance and/or MGA.

Leadership behaviours

• Independent judgement with a pragmatic, commercial mindset.
• Clear, concise communicator with strong written, verbal and presentation skills; able to influence senior stakeholders.
• Structured problem‑solver; strong attention to detail and controls.
• Collaborative partner across Claims, Underwriting and Finance.
• Comfortable with ambiguity; able to prioritise, work under pressure and meet tight deadlines.
• Leadership experience building and developing teams in a fast-growth setting

About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.

At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.

Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.

Our Hiring Process

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired

Stage 1:

Applied

Stage 2:

Application Review

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired

Stage 1:

Applied

Stage 2:

Application Review

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Stage 6:

Hired

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