Customer Service Advisor- LATE

Overview

Reference
RACLATE Salary
£12.71 - £12.71/hour Job Location
- United Kingdom -- England -- West Midlands -- West Midlands -- Walsall Job Type
Temporary Posted
21 October 2026

£12.71 per hour plus uncapped bonus

25 Hours per week

Must be flexible Monday to Sunday, between 4:30pm and 12am

Must be available to complete full time training

Office based – At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

•Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel

•Keeping members informed with clear, proactive updates so they always know what’s happening

What we’re looking for

•Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)

•The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations

•Strong problem-solving skills and sound judgement under pressure

•Confidence using multiple systems and handling information accurately

•A proactive mindset - you take ownership and see things through