Casual Worker Duty Manager
Why join Apex Hotels?
You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Casual Duty Manager in Glasgow. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay.
Role Overview:
As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Your responsibilities will include:
- Be present in lobby and reception during peak times and support your team
- Promote selling culture amongst the FO team, review results daily
- Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks
- Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
- Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
- Ensure all pre- and p...