General Manager - Brighton Road, Worthing, West Sussex

• General Manager - Brighton Road, Worthing, West Sussex* *Job Type : *Full Time *Location : *Brighton Road The Role *Job Overview : * We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front-of-house teams.

This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success.

The ideal candidate will have a strong background in food production, hospitality management, and business operations. This role is based on a 45 hour working week (5 days), please note you will need to be able to work weekends. *Key Responsibilities : * *Operations & Leadership : * * Oversee the daily operations of the front-of-house team. * Ensure high standards of food quality, presentation, and customer service. * Implement and maintain operational procedures to enhance efficiency and productivity. * Lead, motivate, and develop a high-performing team. * Foster a positive, collaborative and inclusive work environment. * Ensure compliance with all food safety, health, and safety regulations. *Financial & Business Management : * * Manage budgets, cost control, and financial performance to drive profitability. * Analyse sales data and operational metrics to identify areas for improvement. * Develop and implement strategies to increase revenue and customer engagement. * Manage supplier relationships and oversee inventory control. *Customer Experience & Brand Management : * * Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience. * Engage with customers to build strong relationships and gather feedback. * Ensure the café and retail spaces are well-presented, clean, and welcoming. *People Management & Development* * Recruit, train, and retain a skilled team across kitchen and front-of-house operations. * Conduct performance reviews and provide ongoing coaching and development. * Create staff schedules to ensure smooth operation and efficiency. *Compliance and food safety : * * Health & Safety Compliance : Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard. * Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards. *Communication : * * Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management. * Having great lines of communication with the senior management *Requirements : * * Proven experience in a senior management role within hospitality, bakery, or food production. * Strong leadership skills with the ability to inspire and develop a team. * Solid understanding of food production processes and front-of-house operations. * Strong financial acumen, including budget management and cost control. * Excellent customer service and communication skills. * Knowledge of health and safety and food hygiene regulations. * Passion for high-quality food and artisan baking.