ER Coordinator - Hemel Hempstead

You'll work closely with People Partners, identify trends and opportunities for improvement, and help embed new ways of working as we continue to develop our ER function and systems. Some of what you will be doing...

• Managing end-to-end employee relations cases, including disciplinary, grievance, absence, performance and conduct matters. * Providing clear, practical and consistent ER advice to managers across the business. * Supporting managers to follow fair and appropriate processes in line with company policies and employment legislation. * Preparing and reviewing ER documentation including investigation guidance, meeting invitations, outcome letters and supporting correspondence. * Maintaining accurate, timely and confidential records within our ER platform. * Recognising and escalating complex, sensitive or high-risk cases where appropriate. * Building strong relationships with Centre Managers and Area Support Managers, acting as a trusted and approachable point of contact. * Coaching and supporting managers to build confidence in handling employee relations matters. * Creating monthly ER statistics and reporting. * Identifying recurring themes, trends and risks to support proactive interventions and continuous improvement. * Supporting the creation of guidance documents, templates and self-service resources. * Working collaboratively with People Partners to ensure effective management of complex employee relations matters. * Contributing to projects that improve processes, increase efficiency and enhance the manager experience. To be successful, you'll have : * Experience working within a People or HR Team. * Good working knowledge of UK employment legislation and employee relations best practice. * Experience managing or supporting employee relations cases. * Strong organisational skills with the ability to prioritise a busy workload. * Excellent communication and relationship-building skills. * The ability to manage confidential information with discretion and professionalism. * Strong problem-solving skills and a practical, solutions-focused approach. * Experience using HR systems and case management platforms. * The ability to analyse data, identify trends and recommend improvements. Desirable Requirements * CIPD Level 3 or Level 5 qualification, or currently working towards one. * Experience supporting HR system improvements, process development or digital transformation initiatives. * Experience working within a multi-site environment. * Experience producing and interpreting people data and management information. What you'll get * Exposure to a wide variety of employee relations matters across a growing national business. * The opportunity to develop your employee relations expertise within a supportive People Team. * Ongoing professional development and career progression opportunities. * Close partnership with experienced People professionals and senior stakeholders. * The chance to help shape and improve the future of Employee Relations at Hollywood Bowl Group. This role is based at our Hemel Support Office. *The Who...* Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide.

We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK, operating under the Hollywood Bowl and Puttstars brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.

Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive and more resilient company.