Customer Service Representive
Customer Service Representative - Night Shift
Airpark Canterbury | Logistics Drive, Christchurch
Are you a night owl who enjoys working with people, driving and being part of a busy operation?
Airpark Canterbury is looking for a reliable, friendly and confident Customer Service Representative to join our night shift team at our Logistics Drive site.
Our Customer Service Representatives are at the heart of our Park & Ride operation. This is a varied, hands-on role where you'll look after our customers from the moment they arrive at Airpark, drive them to and from Christchurch Airport in our shuttle, and help ensure the site continues to run safely and smoothly throughout the night.
About the role
As a Customer Service Representative, you'll be responsible for both customer service and operating the Airpark shuttle. You'll move between assisting customers at our Logistics Drive site and transporting customers to and from Christchurch Airport.
Your responsibilities will include:
Welcoming customers and providing friendly, professional service
Checking customers in and assisting with arrivals and departures
Driving the Airpark shuttle between Logistics Drive and Christchurch Airport
Providing customers with a safe, comfortable and friendly shuttle experience
Assisting customers with luggage when required
Answering customer enquiries in person and by phone
Assisting with bookings and customer queries
Processing payments and completing required shift documentation
Monitoring bookings and customer movements throughout the shift
Completing regular site and security checks
Keeping the shuttle, reception and customer areas clean and presentable
Completing accurate shift handovers
Responding calmly and professionally to customer or operational issues
Following all Airpark Canterbury health, safety, security and vehicle procedures
About you
We're looking for someone who understands that great customer service doesn't stop once the customer gets on the shuttle.
You'll be representing Airpark both at our site and on the road, so you'll need to be a safe and confident driver who genuinely enjoys dealing with people.
You'll need to be:
Friendly, approachable and genuinely customer focused
A safe and confident driver with a full New Zealand driver licence
Reliable and punctual
Comfortable working independently and taking responsibility
Calm and capable when unexpected situations arise
Physically able and willing to assist customers with luggage
A clear and professional communicator
Comfortable using computers and learning booking systems
Organised with good attention to detail
Able to follow procedures and use good judgement
A positive team member who takes pride in providing excellent service
Previous customer service experience would be an advantage. Experience driving as part of a previous role would also be beneficial, but we're equally interested in finding someone with the right attitude, strong reliability and a genuine commitment to customer service.
What Airpark Canterbury can offer you
A friendly and supportive team environment
A varied role - customer service, driving and site operations
Stable employment with an established Christchurch business
Full training in our systems, vehicles and procedures
A role where you're trusted to take responsibility
Free airport parking when you go away on holiday
The opportunity to be part of a team focused on Customer Service Excellence
About Airpark Canterbury
Airpark Canterbury provides airport parking and related services to travellers using Christchurch Airport.
Our operation runs 24 hours a day, seven days a week, and our Customer Service Representatives play an important part in making our customers' journeys easier – from welcoming them when they arrive, driving them safely to the airport, and being there to pick them up when they return.
Our values guide how we work:
Customers First | People Matter | Health & Safety Always | Reliability | Integrity | Efficiency | Excellence in Everything We Do
If you're a night owl who enjoys driving, meeting people and providing great customer service, we'd love to hear from you.
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