Sector Supervisor

Job Description

We are looking for a proactive and adaptable individual who can effectively manage operational priorities, support front-line colleagues, maintain strong customer relationships, and ensure service level agreements are consistently achieved across all sites within their remit.

Key Responsibilities

• Provide day-to-day supervisory management of front-line Cleaning Placemakers.
• Proactively manage team performance to ensure client service level agreements are met.
• Support and guide operatives to achieve required service standards.
• Manage contracts and provide operational cover where required.
• Conduct regular site inspections and cleaning duties across all locations within remit.
• Respond to ad hoc cleaning requests within the designated sector.
• Complete periodic carpet cleaning and spring cleaning activities in line with specifications and planned maintenance schedules.
• Assist the Soft Services Manager with recruitment and vetting activities.
• Ensure compliance with all company procedures, systems, security policies, and contract requirements.
• Manage consumable stock levels and ensure opening, lock-up, and alarm procedures are followed at each site.

Professional and Personal Competencies/Qualifications

• Experience in a comparable supervisory role.
• Ability to communicate effectively with and support front-line colleagues.
• Strong customer service skills with the ability to manage client expectations.
• Excellent communication and problem-solving abilities.
• Experience working with remote business groups and stakeholders.
• Flexible, adaptable, and proactive approach to work.
• Ability to effectively manage multiple priorities and projects.
• Strong relationship-building skills with internal and external stakeholders.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.