Call Handler

Call Handler (Oracle HR & Payroll Support) Adecco are recruiting on behalf of a Local Authority for experienced Oracle HR & Payroll Support Call Handlers to join their Business Services team in Lewes. Location: County Hall, Lewes Contract: Temporary - Initial 2 months Working Pattern: Hybrid, 37 hours per week Pay: £13.49 per hour The Role We are seeking three experienced Call Handlers (Oracle HR & Payroll Support) to support employees during the launch of a new Oracle Payroll system. Acting as the first point of contact, you will provide professional and empathetic telephone support to employees raising payroll-related queries and concerns. Working within the Business Services team, you will play a key role in ensuring enquiries are accurately recorded, appropriately triaged and escalated to the relevant support teams. This is a customer-focused role requiring excellent communication skills, resilience and the ability to handle sensitive conversations professionally while helping employees feel informed and supported. Key Responsibilities Handle incoming calls from employees raising payroll queries or reporting issues relating to the new Oracle Payroll system. Provide a professional, empathetic and reassuring service when responding to sensitive pay-related concerns. Listen carefully to callers, clarify issues and manage challenging conversations calmly and confidently. Record call details, actions taken and outco...