General Manager

Job Ref: NOB2718

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Excellent Salary Package, Executive Benefits and Bonus

Contract type: Permanent

Hours: Full Time

Posted date: 21/10/2026

Closing date: 21/11/2026

The Role

The General Manager holds full accountability for the strategic leadership, absolute operation, performance, and cultural positioning of Nobu Hotel London Portman Square. Demonstrating an entrepreneurial spirit and a ‘People first’ approach, the General Manager will masterfully blend modern luxury with minimal Japanese tradition, ensuring brand excellence, impeccable guest satisfaction, and continuous asset value growth. You will serve as the ultimate cultural role model, leading by example to foster an environment of warmth, high performance, collaboration, and heartfelt service across all departments.

What You'll Be Doing

• Lead, oversee, and optimise the comprehensive day-to-day operations of the 243-room luxury hotel, Nobu restaurant, ballroom, and event spaces.
• Act as the chairperson of the Executive Committee, driving the overall strategic direction, vision, and long-term planning for the property in strict alignment with L+R and Nobu Hotel's expectations.
• Lead the hotel’s commercial and financial performance, working with cluster teams to drive revenue growth, TRevPAR, GOP and cash targets and to maximise returns for the owner.
• Advocate for, model, and continuously elevate the guest experience, ensuring all brand standards are meticulously implemented and matched with genuine Omotenashi service.
• Shape the hotel’s commercial plan, budget and forecasts with cluster revenue and finance teams, making sure the property hits its financial targets and upsell benchmarks and keeps tight control of costs.
• Champion the hotel’s marketing, PR and programming locally, working with cluster and brand teams to strengthen its position in the market, create engaging digital content and earn strong media coverage.
• Oversee high-level vendor sourcing, quality management, contract tenders, capital proposals, and disciplined procurement processes to safeguard long-term asset value.
• Foster a high-performing leadership community by mentoring, coaching, and developing the Senior Leadership Team while actively designing robust succession pipelines.
• Cultivate a fair, inclusive, and exceptionally engaging work culture rooted in Nobu's Core Values (Family, Crafted, Smile, Kokoro) to support colleague well-being and exceptional operational delivery.
• Continuously evaluate and introduce innovations, operational modifications, and efficiencies to minimize problem areas, boost productivity, and improve asset performance.
• Act as the ultimate brand ambassador, establishing vital partnerships and deep connections within London's premium hospitality, tourism, commercial, and local Marylebone/Mayfair communities.
• Maintain immaculate standards of governance, safety regulations, internal controls, and statutory legislations to guarantee that guests, colleagues, and physical assets are entirely secure.
• Ensure the property stays highly prepared for emergencies, remaining visible, decisive, and fully supportive to stakeholders and management during periods of peak demand.
• Embed sustainable practices and responsible business priorities seamlessly into daily operations and high-level corporate decision-making frameworks.

What We're Looking For

We are seeking an accomplished luxury hotel leader with a proven track record of delivering exceptional commercial performance, operational excellence and memorable guest experiences.

Commercially astute and strategically minded, you will have significant experience leading complex hotel operations, driving sustainable growth and translating business strategy into measurable results. You will be a confident communicator, capable of building strong relationships with ownership, stakeholders, guests and colleagues alike.

With a deep understanding of the luxury hospitality landscape, you will combine innovation, adaptability and attention to detail with a visible, warm and inspiring leadership style. Most importantly, you will lead with integrity, authenticity and purpose, embodying Nobu's values of Family, Crafted, Smile and Kokoro.

• Significant leadership experience within a luxury hotel environment.
• Previous experience as a General Manager or equivalent senior property leader.
• A proven record of delivering exceptional guest, colleague and commercial results within a complex operation.
• Full accountability for P&L performance, budgeting, forecasting and strategic business planning.
• Strong operational knowledge across Rooms, Food & Beverage and wider hotel operations.
• Experience building high-performing teams, succession pipelines and leadership capability.
• The ability to combine strategic vision, commercial acumen and visible operational leadership.
• Credibility with ownership, corporate stakeholders and senior business partners.
• Experience leading change, transformation, asset enhancement or major projects would be advantageous.
• Strong understanding of the luxury hospitality market and the factors that drive long-term business success.

Why Join Nobu Hotel London Portman Square?

• Join one of the world's most recognised luxury lifestyle hospitality brands.
• Lead a flagship London hotel with a strong reputation and ambitious growth plans.
• Shape the future direction of a market-leading luxury operation.
• Work alongside exceptional hospitality professionals and industry-leading talent.
• Participate in leadership development and growth programmes.
• Enjoy a competitive executive compensation, bonus and benefits package.
• Be part of a culture built on excellence, innovation and genuine hospitality.

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.