Lounge & Bar Manager
Ashdown Park • Forest Row, East Sussex, GB
4 days ago
Job type
- Full-time
Job description
An opportunity has arisen for an experienced Lounge & Bar Manager at the four red star Ashdown Park Hotel & Country Club in the heart of Sussex. The service offered from this department includes our Drawing Rooms serving morning coffee, light lunches, and traditional afternoon teas in addition to our Cocktail Bar serving pre and post dinner drinks and supporting the Restaurant with drinks during service.
Key responsibilities
- To manage the complete operation and administration of the Lounge & Bar department.
- Support and train our dedicated teams to enable them to give their best to our guests.
- Be a presence and host within the Front Hall/Lounge or Bar area as required to greet guests, present menus and take orders as required.
- Set the standards in the Lounge & Bar in conjunction with the Food and Beverage Manager.
- Ensure the quality of food and beverage produce is of the highest standard at all times.
- Be an ambassador for Ashdown Park Hotel and promote all services and events to all guests.
- Imbed a sales philosophy within the departments to encourage up-selling at all times.
- Exercise control over food, beverages and equipment to ensure accurate monthly and quarterly stock checks.
Key Skills
- Polite and personable with excellent customer service skills whose aim is to ensure the team deliver exceptional hospitality and service to every guest
- Proven track record of leading, training, developing and mentoring a team to achieve our aim of delivering distinctly memorable experiences
- Ability to support the team in building strong working relationships with residents, guests and colleagues
- Ability to plan and organise effectively by liaising with all other departments to ensure that service is seamless in the guests' eyes throughout the Lounge areas.
- Skilled in handling feedback effectively in the moment
- Well-presented with a great eye for detail
- Excellent communication skills both written and verbal
- Ability to remain calm under pressure
- A positive personality and service with a smile
- Computer literate
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.