Parking Appeals Technician

What is the job role?

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All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking to recruit a highly motivated individual to join our customer focussed and very busy Parking Services back-office team, on a full-time, permanent basis (37hrs a week, Monday - Friday)

In line with legislation, strict deadlines and Council policies and procedures, you will be responsible for using computer systems to deal with the penalty notice recovery and appeals processes relating to parking and traffic enforcement. This includes responding to informal challenges, formal representations, and appeals to the adjudication service.

You will have extensive knowledge of the Traffic Management Act (part 6) to provide a responsive administrative function and deal with complex and contentious enquiries by telephone and in writing; taking telephone payments and processing refunds; responding to informal and formal challenges against penalty notices; preparing casework for appeal hearings; attending adjudication hearings when necessary; processing applications for parking permits; providing other technical, legal and administrative support to Parking Services.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact .

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): W/C 23rd November

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.