Assistant Chief Engineer

Job Title: Assistant Maintenance Manager

Department: Maintenance Location: London Heathrow Marriott Hotel Date Created: October 2026 Reports to: Maintenance Manager

Job Summary

The Assistant Maintenance Manager supports the Maintenance Manager in the day-to-day operation of the Engineering and Maintenance Department, ensuring the hotel remains safe, compliant, well-maintained, and operationally efficient. The role combines supervisory responsibility with hands-on technical support and acts as deputy to the Maintenance Manager in their absence.

Key Responsibilities

· Support the Maintenance Manager in leading and supervising the engineering team.

· Assist in the delivery of preventative maintenance programmes and ensure maintenance tasks are completed in a timely manner.

· Conduct routine inspections of guest rooms, public areas, plant rooms, and back-of-house spaces.

· Support compliance with health and safety, fire safety, statutory testing, and company policies.

· Monitor and update maintenance records, logs, and compliance documentation.

· Assist with the management of contractors and external suppliers attending the property.

· Support the implementation and effective use of Marriott maintenance systems, including Transcendent and other engineering platforms.

· Assist with monitoring utility usage and support initiatives to reduce energy and water consumption.

· Respond promptly to maintenance issues, emergencies, and operational challenges.

· Support the delivery of capital expenditure projects and refurbishment works where required.

· Ensure departmental standards are maintained and guest requests are responded to promptly.

Operational Responsibilities

· Balance approximately 50% supervisory duties with 50% hands-on technical support.

· Carry out repairs and maintenance relating to electrical, plumbing, HVAC, decorating, and general building fabric where competent to do so.

· Assist with departmental scheduling, work allocation, and prioritisation of maintenance tasks.

· Support property audits and compliance inspections.

· Produce reports and provide operational updates to the Maintenance Manager.

Property & Guest Experience

· Proactively identify maintenance concerns before they impact guests or operations.

· Support the maintenance and presentation of all hotel facilities to brand standards.

· Assist in reviewing guest feedback and implementing corrective actions where required.

· Conduct regular property walkarounds to identify opportunities for improvement.

Customer Service

· Provide a professional and responsive service to guests and associates.

· Ensure maintenance requests are completed efficiently and communicated effectively.

· Promote a positive and service-focused culture within the department.

Health, Safety & Compliance

· Support compliance with UK health and safety legislation and Marriott standards.

· Assist with fire safety checks, emergency procedures, and accident prevention initiatives.

· Ensure engineering records, certifications, and compliance documentation are maintained.

· Participate in audits and implement corrective actions where necessary.

Communication & Teamwork

· Maintain effective working relationships across all hotel departments.

· Support communication between Engineering and Operations teams.

· Escalate significant maintenance issues to the Maintenance Manager promptly.

· Assist with training and mentoring engineering associates.

Leadership & Execution

Adaptability & Professionalism

· Demonstrates flexibility and professionalism in a fast-paced hotel environment.

· Maintains composure and effectiveness during emergencies and operational challenges.

Communication & Problem Solving

· Effectively investigates and resolves maintenance issues.

· Communicates clearly and professionally with stakeholders at all levels.

Results Focus

· Takes ownership of tasks and follows through to completion.

· Supports departmental objectives and performance targets.

Team & Relationship Building

Team Collaboration

· Works closely with colleagues to deliver engineering and operational objectives.

· Promotes teamwork and a positive working environment.

Customer Focus

· Recognises and responds to guest and business needs proactively.

Inclusion & Diversity

· Supports an inclusive culture that values different perspectives and backgrounds.

Talent Development

Organisational Capability

· Supports continuous improvement initiatives within the department.

· Contributes ideas to improve efficiency and service delivery.

Coaching & Feedback

· Assists with the onboarding, training, and development of engineering associates.

· Provides guidance and support to team members as required.

Professional Expertise

Applied Learning

· Demonstrates a willingness to learn new systems, technologies, and maintenance practices.

· Keeps technical knowledge up to date.

Core Skills

· Competent in basic IT systems and maintenance software.

· Strong written and verbal communication skills.

· Good organisational and time management abilities.

Additional Expectations

· Performs other duties as assigned by management.

· Participates in the on-call and emergency response rota where required.

· Supports weekend, bank holiday, and shift coverage as operationally required.

Education and Experience

· Experience within hotel engineering, maintenance, facilities, or building services.

· Previous supervisory or team leadership experience is desirable.

· Good understanding of plant and equipment, including HVAC, plumbing, electrical, and building fabric.

· Familiarity with preventative maintenance programmes.

· Knowledge of health and safety legislation and compliance requirements.

· Strong fault-finding and problem-solving skills.

· Ability to prioritise workload in a fast-paced operational environment.

Preferred Experience

· Previous experience within a Marriott hotel or similar hospitality environment.

· Experience using Marriott engineering systems including Transcendent.

· Relevant trade qualification in electrical, mechanical, building services, facilities management, or a related field.