Technical Support Officer (Cemeteries)

Technical Support Officer (Cemeteries) - 6 Month Contract

Local Authority 6 Month Contract

Location: Maldon Essex

Rate: 19.24 per hour (Umbrella)

Contract: 6 Month Contract

Hours: 37 Hours Per Week

Working Pattern: Minimum 3 Days Per Week On Site

Pay: Bi-Weekly

Summary

We are seeking a skilled Technical Support Officer to join the Cemeteries and Bereavement Service team at a Local Authority. This role involves supporting the management of cemeteries memorials and bereavement services ensuring adherence to legal standards maintaining precise records and delivering exceptional customer service. The position is well-suited for individuals with prior experience in the cemeteries sector who can offer both technical and administrative assistance while interacting empathetically with clients funeral directors contractors and other stakeholders.

Key Responsibilities

• Deliver operational and administrative assistance to the Cemeteries and Bereavement Service.
  
• Keep detailed records of burials grave plots memorials and related documentation.
  
• Address inquiries complaints and service requests with professionalism and sensitivity.
  
• Serve as a primary contact for cemetery and bereavement-related questions.
  
• Facilitate the efficient operation of cemetery services.
  
• Ensure adherence to cemetery legislation Council policies and health and safety standards.
  
• Assist with financial administration and operational tasks.
  
• Support contractors funeral directors and service users.
  
• Identify and implement opportunities to enhance service processes and customer satisfaction.
  
• Participate in service improvement and cost-efficiency initiatives.
  
• Assist with seasonal projects memorial events and ceremonial activities as needed.
  

Essential

Requirements

Requirements:

• Experience in the cemeteries industry.
  
• Background in administrative coordination or operational support roles.
  
• Proficiency in handling customer inquiries service requests or complaints.
  
• Expertise in maintaining accurate records and databases.
  
• Strong customer service and communication abilities.
  
• Capability to prioritize tasks in a dynamic operational setting.
  
• Understanding of data protection confidentiality and record management practices.
  
• Familiarity with health and safety standards relevant to service delivery.
  
• Excellent organizational and administrative skills.
  
• Ability to collaborate effectively with colleagues contractors and stakeholders.
  

Desirable

• Experience with Local Authorities.
  
• Knowledge of cemetery legislation and bereavement services.
  
• Familiarity with cemetery records and burial management systems.
  
• Experience in supporting operational service delivery teams.
  
• Involvement in service improvement initiatives.
  

Whats on Offer

• 19.24 per hour (Umbrella)
  
• 6 Month Contract
  
• 37 Hours Per Week
  
• Minimum 3 Days On Site
  
• Bi-Weekly Pay
  
• Opportunity to work within a specialized Cemeteries and Bereavement Service
  
• Diverse operational and administrative role
  
• Supportive Local Authority environment
  
• Potential for contract extension
  

This role is ideal for those with experience as a Cemeteries Officer Bereavement Services Officer Technical Support Officer Cemetery Administrator Operational Support Officer Memorial Services Officer Funeral Services Administrator or Bereavement Support Coordinator.

Required Skills:

Essential Requirements Requirements: Experience working within the Cemeteries industry. Experience in an administrative coordination or operational support role. Experience managing customer enquiries service requests or complaints. Experience maintaining accurate records and databases. Excellent customer service and communication skills. Ability to manage competing priorities within a busy operational environment. Understanding of data protection confidentiality and record management principles. Knowledge of health and safety requirements relevant to service delivery. Strong organisational and administrative skills. Ability to work collaboratively with colleagues contractors and stakeholders. Desirable Previous Local Authority experience. Knowledge of cemetery legislation and bereavement services. Experience working with cemetery records and burial management systems. Experience supporting operational service delivery teams. Experience contributing to service improvement initiatives. Whats on Offer 19.24 per hour (Umbrella) 6 Month Contract 37 Hours Per Week Minimum 3 Days On Site Bi-Weekly Pay Opportunity to work within a specialist Cemeteries and Bereavement Service Varied operational and administrative role Supportive Local Authority environment Potential contract extension Ideal for candidates with experience as a Cemeteries Officer Bereavement Services Officer Technical Support Officer Cemetery Administrator Operational Support Officer Memorial Services Officer Funeral Services Administrator or Bereavement Support Coordinator.

Employment Type : Full Time
Experience: years
Vacancy: 1