Cerner Operations Analyst

Job overview

We are seeking an enthusiastic Cerner Operations Analyst to join the Cerner Operations team within the ICT Department at Imperial College Healthcare NHS Trust. This is an exciting opportunity to support the Oracle Cerner Electronic Patient Record (EPR) system used across the Acute Provider Group (APG) to enable the delivery of high-quality patient care.

The Cerner Operations team delivers second-line application support, manages data correction requests, and provides ongoing configuration and maintenance of the Patient Administration System (PAS). Working within a collaborative team, you will help maintain high-quality support services while developing specialist knowledge and contributing to continuous service improvement.

Based at Charing Cross Hospital, you will support the day-to-day operation of the EPR system, working closely with clinical and non-clinical staff to investigate issues, provide updates, and ensure systems continue to meet operational requirements.

The successful candidate will have strong analytical, problem-solving, and communication skills, with the ability to build effective working relationships and contribute to service documentation, standards, and procedures.

Interview location: ICT Department, Riverside Wing, Charing Cross Hospital.

Main duties of the job

• The Cerner Operations Team is responsible for ensuring the availability, performance, security, and integrity of the Trust's EPR system and associated data.
• The post holder will provide day-to-day application support, investigate and resolve system issues, maintain system configuration and reference data, and support the ongoing development and optimisation of Cerner Millennium.
• The post holder must be familiar with Trust policies, procedures, and standards, together with relevant NHS requirements, ensuring these are applied within the systems they support.
• The team operates a collaborative support model, sharing knowledge across functional areas while developing specialist expertise in designated areas of the Cerner EPR.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Evidence of continuous professional development
• Degree or equivalent experience

Desirable criteria

• ITIL Foundation qualification

Experience

Essential criteria

• Experience in an application support role
• Basic Experience of Cerner Millennium EPR
• Experience working in a highly integrated environment
• Evidence of working to documented standards and procedures
• Understanding of the patient journey and key challenges faced by clinical and operational users

Desirable criteria

• Experience working in an NHS Trust
• Experience of EPR testing, upgrades or system development activities
• Knowledge of NHS Information Governance requirements
• Experience supporting EPR, PAS or healthcare systems

Skills/knowledge/ abilities

Essential criteria

• Basic knowledge and experience of supporting Cerner Millennium EPR
• Good understanding of EPR/PAS systems and healthcare workflows

Desirable criteria

• SQL or equivalent database skills Text
• Knowledge of Cerner Millennium configuration and reference data
• Knowledge of system integrations and interfaces

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

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