Ticket Examiner - ScotRail - Dalmuir
- Permanent, Full-time
Job Description
On-Train Ticket Examiner - A Rewarding Career in Rail Travel
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Location: Dalmuir (Must be within a 45-minute travel distance)
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Salary: £33,066 per annum + 3% commission
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Hours: Full-time, 35 hours per week
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Contract: Permanent
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Hours: Various shifts and weekend working. Shift start and finish times can be aligned to the first and last train services of the day, therefore candidates must have a reliable means of travelling to and from their base location, including times when public transport may be limited.
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Looking for a role where you can thrive, grow, and make a difference?
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Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
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What You'll Be Doing:
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As a representative of ScotRail, you'll create a safe, welcoming, and first-class experience for passengers. Your responsibilities include:
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Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
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Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
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Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
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Your ability to stay calm, organized, and adaptable is key to ensuring a smooth and positive journey for everyone.
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Who We're Looking For:
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We welcome applicants who:
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Have a warm, engaging approach and love connecting with others.
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Excel in communication - building trust and rapport with passengers.
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Thrive in a supportive team culture while being confident working independently.
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Have the ability to manage ramps (training provided).
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Are motivated to learn and develop in a rewarding role.
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Why Join Us? Because We Invest in You.
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Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
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Contributory Final Salary Pension Scheme - ensuring long-term financial security.
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Free & discounted rail travel - helping you and your family stay connected.
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Generous holiday allowance - so you have time for yourself and your loved ones.
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Enhanced family leave policies - including maternity, paternity, and adoption leave.
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Life insurance cover - equivalent to 4x your annual salary.
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Exclusive discounts - on shopping, fitness, and healthcare plans.
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Commitment to Diversity & Inclusion
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This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
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Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.