Head Concierge

Head Concierge
Ardencote Manor - Hiddenwell |
Luxury Wellness Retreat
Full-Time | Permanent
Estimated Start Date: 29
December 2026

Lead Exceptional Guest
Experiences in a Luxury Hospitality Environment

About the Role

We are looking for a passionate
and experienced Head Concierge to lead our Concierge team and create
unforgettable first impressions for every guest

As Head Concierge, you will be at
the heart of our guest experience, ensuring every arrival, stay and departure
is seamless and memorable. With a natural flair for hospitality, exceptional
attention to detail and a proactive approach, you will lead by example,
delivering personalised five-star service while inspiring your team to exceed
guest expectations

What You'll Be Doing

• Leading, supporting and developing the Concierge
  team to deliver exceptional guest service


• Creating a warm and welcoming first impression for
  every guest


• Overseeing guest arrivals, departures, luggage
  assistance and transport arrangements


• Coordinating buggy transfers, taxis and other guest
  transportation requirements


• Managing the smooth running of concierge
  operations, including the Boot Room, luggage storage and guest areas


• Anticipating guest needs and arranging personalised
  experiences, special occasions and VIP arrivals


• Handling guest enquiries and resolving concerns
  professionally and efficiently


• Sharing expert knowledge of hotel facilities, local
  attractions and experiences


• Working closely with other departments to ensure a
  seamless guest journey


• Maintaining excellent service standards, effective
  shift handovers and accurate guest records


• Coaching and training the team in hotel procedures,
  service standards and health and safety

What We're Looking For

• At least 2 years' experience in hospitality,
  concierge, customer service or front-of-house roles


• A passion for luxury hospitality and delivering
  outstanding guest experiences


• Excellent leadership skills with the ability to
  motivate and support a team


• Excellent communication, organisation and
  problem-solving skills


• A professional, approachable and positive attitude


• Confidence in managing multiple priorities while
  remaining calm under pressure


• Good local knowledge and an understanding of
  transport arrangements


• Confidence using Microsoft Office and hotel
  management systems


• Flexibility to work shifts, including evenings,
  weekends and bank holidays

Why Join Us?

At Ardencote, we believe
exceptional hospitality is about more than great service – it's about creating
moments that guests will remember long after their stay

As our Head Concierge, you'll have
the opportunity to lead a passionate team, make a real difference to the guest
experience and play a key role in delivering our five-star standards

If you're a natural leader who
thrives on creating memorable guest experiences and going above and beyond,
we'd love to hear from you!

Additional Information

· Full-Time
– 37.5 hours per week

· Working
on a 5 out of 7-day rota, demonstrating flexibility to meet business
requirements, including availability to work evenings, weekends, and bank
holidays as required

· Salary:
£13.71 per hour

·
Applicants must have the legal right to work in
the UK at the time of application and throughout their employment. Please note
that we are unable to offer visa sponsorship now or in the future for this
position

What We Offer

• Complimentary Spa Day on work anniversaries at any
  of our company spas


• Complimentary use of leisure and spa facilities


• Access to the Employee Assistance Program


• 30% discount on overnight stays and spa days


• Discounts on food, drink and retail across our
  venues


• Pension scheme


• Free Parking


• Refer-a-Friend scheme


• Excellent Induction and training programme


• Perkbox Online benefits and discounts


• On-line Doctor support (appointments/prescriptions)


• A fun, supportive and inclusive work environment
  with loads of development opportunities

Apply today and become part of
our exceptional hospitality journey.