Change Portfolio Manager

At Specsavers, we're here to change lives through better sight and hearing, and great customer experiences are an important part of making that happen. As our Customer Services Change Portfolio Manager, you'll have the opportunity to shape how change is prioritised, delivered and embedded across Customer Services, turning strategic priorities into a clear, achievable roadmap. You'll bring together projects and continuous improvement activity, helping us focus our time and investment where they can make the biggest difference for our customers, colleagues and business.

You'll take ownership of the Customer Services change portfolio, balancing priorities, capacity, dependencies and readiness to make sure we're focused on the right things at the right time. Working closely with colleagues across Operations, Planning & MI, L&D, Technology, suppliers and programme teams, you'll bring clarity to complex change, provide clear recommendations to senior leaders and ensure risks and dependencies are understood and managed. You'll also lead and develop our Project Manager and Continuous Improvement Manager, creating a joined-up approach that helps change land successfully and deliver lasting benefits

You'll bring significant experience of leading a business change, transformation, project or continuous improvement portfolio, with responsibility for several initiatives at once. You'll be confident turning strategy into practical p...