Team manager - Homelessness

Job Description

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday. You will work three waking night shifts (10-hour shifts) and one day shift (9AM - 5PM/10AM - 6PM) per week.Temporary cover is required until the end of March 2027. \n
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\nIn this position, you will be expected to;\n
\n- Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.\n
\n- Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.\n
\n- Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand\n
\n- Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.\n
\n- Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.\n
\n- Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.\n
\n- Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.\n
\n- Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.\n
\n- Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.\n
\n- Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter\n
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\nTo apply for this role, you must have;\n
\n- Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage, including supported housing, outreach or other relevant settings.\n
\n- Experience of leading, motivating and developing staff teams within a demanding service environment, including managing performance and supporting staff wellbeing.\n
\n- Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.\n
\n- Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.\n
\n- Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.\n
\n- Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.\n
\n- Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.\n
\n- Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.\n
\n- Ability to build credible and collaborative relationships with commissioners, statutory services, voluntary sector partners and colleagues across different disciplines.\n
\n- Strong organisational and analytical skills, with the ability to balance staffing, performance, quality and financial priorities while maintaining a clear focus on the experience and outcomes of clients.