Customer Service Advisor

Customer Service Advisor- Part Time Opportunity

More than a job, an opportunity to make a difference in your community

Who we are:

At Active Life, we are at the heart of our community, committed to creating welcoming, inclusive spaces where everyone feels valued, supported and able to thrive. We believe that being active should be accessible to everyone, and we’re passionate about helping people of all ages and abilities lead healthier, happier and more active lives.

We’re looking for enthusiastic, reliable and customer-focused Customer Service Advisors to join our team at Herons Leisure Centre. If you’re passionate about helping others, enjoy working with people from all walks of life and want to make a positive difference in your community, we’d love to hear from you.

The Role

As a Customer Service Advisor at Active Life, you’ll be a first point of contact for our customers, providing a friendly welcome, answering enquiries and helping everyone access and enjoy our facilities and activities.

Your responsibilities will include:

• Welcoming customers and visitors
• Creating a positive first impression and an inclusive reception environment.
• Responding to customer enquiries in person, by telephone and by email, providing clear and accurate information.
• Managing bookings for activities, classes and facilities, and helping customers use online booking services.
• Processing payments and handling data in line with centre procedures.
• Explaining membership options, supporting new registrations and assisting with membership enquiries and updates.
• Promoting centre activities, services and offers to help customers find options that meet their needs.
• Listening to customer feedback, resolving routine queries and complaints, and escalating issues when appropriate.
• Keeping customer records and booking information accurate, and handling personal information confidentially.
• Keeping the reception area tidy, organised and welcoming, with up-to-date customer information on display.
• Supporting day-to-day reception administration and sharing relevant information with colleagues.
• Working collaboratively with colleagues to deliver a safe, positive and inclusive customer experience.

What We’re Looking For

Whether this is your first customer service role or you have years of experience, we’re looking for someone with a welcoming manner, a proactive approach and a genuine passion for helping others. You’ll be a confident communicator, a reliable team player and someone who takes pride in listening to customers, resolving enquiries and creating a welcoming and inclusive experience for everyone in our community.

Essential Requirements

• Be comfortable using computer systems, entering information accurately and learning booking and membership software.
• Have excellent communication skills and a passion for delivering outstanding customer service.
• Be reliable, enthusiastic and committed to working effectively as part of a team.
• Be organised, attentive to detail and able to handle enquiries and payments accurately while remaining calm during busy periods.
• Be flexible and willing to work a variety of shifts, including early mornings, evenings and weekends.
• Share our commitment to creating a safe, welcoming and inclusive environment where everyone in our community feels valued.

What’s in It for You?

At Active Life, we support our people to thrive. In return for your hard work and commitment, we offer:

Employee discounts.

• Gym membership to help you stay active
• . A friendly, supportive and inclusive workplace.
• Ongoing training and development.
• Opportunities to build your skills and progress within the leisure industry.

Ready to join us?

If you’re enthusiastic, enjoy working with people and want to make a difference in your community, we’d love to hear from you.

Important information

Active Life is committed to safeguarding children and promoting their welfare. The successful candidate may be asked to complete a Disclosure and Barring Service (DBS) check.

Applicants must have the right to work in the UK.