Service Coordinator

Service Planner Location: Wolverhampton Reports to: Service Administration & Planning Team Leader About the company Osprey Engineering Solutions are hiring on behalf of a well-established global industrial engineering business with a strong UK service operation, supporting customers across the country with specialist equipment, servicing and calibration. They’re known for innovation, a collaborative culture and a real commitment to developing their people. We’re looking for a Service Planner to join a friendly, supportive team in Wolverhampton. As the link between customers and field-based engineers, you’ll make sure the service operation runs smoothly, efficiently and safely, so that customers across the UK get an outstanding experience. What you’ll be doing You’ll be at the heart of the service operation, making sure the right engineer is in the right place at the right time. * Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction * Planning service visits and adapting to changing priorities throughout the day * Allocating and monitoring work orders from booking through to completion * Making sure engineers have the information and resources to work safely and effectively * Arranging service visits with customers and keeping them updated * Responding to enquiries professionally and promptly * Providing documentation suc...