BM Caterers - Food Service Manager

Job Description

What you’ll be doing

• Manage and monitor all areas of service and standards
• Plan for service improvements in all areas.
• Attend bm craft development opportunities: BIG Forums, etc.
• Ensure bm concepts and Innovations are implemented and marketed effectively within the business
• Ensure all team HOD’s are aware of required standards and current achievement status
• Communicate regularly with all team members to ensure clear goals are set, feedback sought and ideas shared
• Ensure development of individuals & team is achieved through appraisals, day to day supervision and performance management
• Ensure budgetary targets are achieved, ensuring any controls are in place and monitored.
• Liaise with the client and customers to ensure maximum customer satisfaction
• Ensure efficient and hygienic working practices are consistent in all areas

Qualifications

What we’re looking for

• A proactive team leader and develop a customer focused team with all actions orientated towards customer satisfaction.
• Calm, confident, decisive, organised.
• Team & Customer engagement are key in this role so we are looking for a real people person.
• Displays a high level of attention to detail, consistently in line with bm standards of personal presentation.
• Able to remain professional in all situations.
• Able to initiate, implement and drive forward new ideas.
• Strong, effective oral and written communication skills; articulate and able to communicate credibly across all levels.
• Able to motivate others to deliver to the highest level of their ability.
• Experienced negotiator with strong commercial skills.
• Capable of strategic thinking and planning, delivery and direction.

Excellent customer care skills; able to build successful, long term business relationships with both internal stakeholders and with clients.

Additional Information

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

Ready to join us?

Join us and find your happy career in a happy place.

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.