Financial Crime Investigator

Description

We have an exciting opportunity to join us as a Financial Crime Investigator supporting the launch of a new telephony-based Financial Crime team within the 1st this role youll take ownership of escalated cases to assess financial crime risk and drive the right outcomes.

Youll be responsible for handling escalations and contacting customers directly to obtain key information and complete due diligence ensuring decisions are accurate risk-focused and aligned to policy requirements. This is a hands-on role where youll balance investigative work with customer interaction in a fast-paced telephony-driven environment.

Youll play an important role in embedding how the new team operates bringing a keen eye for detail and strong communication skills to support effective decision making.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this role youll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Gosforth site approximately once per week.If you are based at an office location youll be expected to meet our hybrid working requirement of at least two days a week or 40% of your working time if part-time in the office. If your application is successful your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street and there will be a phased and considered integration over the coming years.

Youll be employed by Nationwide from day one delivering real impact and benefitting from a highly competitive range of benefits. Were a workplace where youre rewarded recognised and celebrated.

If we receive a high volume of relevant applications we may close the advert earlier than the advertised date so please apply as soon as you can.

Responsibilities

What youll be doing

You will be responsible for carrying out thorough due diligence and customer verification on medium and high risk customers ensuring risks are accurately assessed and clearly documented. The role involves independently completing periodic reviews managing escalations by engaging directly with customers to gather and clarify information and maintaining professional well recorded interactions that support robust risk decisions.

You will conduct detailed investigations into sanctions politically exposed persons and anti money laundering alerts including analysing financial activity adverse media findings and sources of wealth or funds to assess potential risks to the business. Working closely with financial crime specialists you will provide guidance to colleagues contribute to strengthening controls and highlight emerging risks or trends. The position also includes identifying and escalating suspicious activity reviewing high risk jurisdiction cases and responding to legal and law enforcement requests in line with regulatory requirements and strict timelines including representing the organisation in court where required.

About you

For this role you will need:

• Experience working in a telephony or contact centre environment including handling inbound/outbound calls and managing customer interactions effectively.

• Experience of working within a financial crime environment.

• Knowledge of Customer Risk Assessments Client Screening Payment Filtering Transaction Monitoring or an AML role.

• A keen eye for detail and be able to present your findings/thoughts on investigations in a clear and concise manner

• The ability to analyse detailed information and be able to draw sophisticated conclusions and/or recommendations from the facts/data provided

• Strong communication and stakeholder management skills

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

Qualifications

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

Once weve received your application successfully we will invite you to the first stage; our online assessments!

Within a few hours youll receive a link to your unique candidate hub here well ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test checking and numerical assessments all focussed around whats important to us in a member facing role at Nationwide.

In your candidate hub youll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what its like to work here at Nationwide.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

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Employment Type : Full Time
Experience: years
Vacancy: 1