Neighbourhood Officer (Out of Area)

Here at Halton Housing, we are looking for a professional and experienced Neighbourhood Officer (Out of Area) to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)
Duration: Permanent

What You’ll Do:

• Manage a designated neighbourhood patch, using customer and property data to target resources and deliver effective tenancy, estate and neighbourhood management.
• Support customers throughout their tenancy, including vulnerable customers, signposting to appropriate services and identifying safeguarding concerns.
• Carry out tenancy visits, property inspections and estate walkabouts, ensuring accurate records and follow-up actions.
• Provide advice on tenancy matters, mutual exchanges and housing services, managing customer expectations and resolving queries.
• Manage low-level anti-social behaviour cases, working with colleagues and partner agencies to achieve positive outcomes.
• Use housing management systems and digital tools to manage cases, maintain records and support compliance activities.
• Support the recovery of abandoned or unauthorised occupied properties in conjunction with legal colleagues.

What You’ll Need:

• Level 3 CIH qualification or equivalent experience, with a good understanding of safeguarding principles.
• Knowledge of housing legislation, welfare reform, and regulatory requirements.
• Ability to analyse data, identify trends, and produce reports for senior management.
• Strong problem-solving, influencing, negotiation, and communication skills.
• Able to manage competing priorities and deliver against targets and performance objectives.
• Competent in Microsoft Office and Teams.

What You’ll Get:

• 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
• Opportunity to buy or sell holidays
• Competitive salary
• Electric Vehicle Salary Sacrifice Scheme
• Flexible and Hybrid working
• Supported training and development opportunities
• Health and Wellbeing Cash Plan
• Competitive Pension Scheme

Why Halton Housing?

At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:

• We are Honest – we build trust through openness, integrity and accountability.
• We are Dynamic – we embrace change, seek opportunities and continually improve.
• We Care – we put people first and make a positive difference to our customers, colleagues and communities.

If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

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