Court Co-ordinator, Condor Court (1 year Fixed Term Contract)

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

17.5 hours per week (part-time) Monday – Friday 3.5 hours per day. Temporary (Maternity Cover 12-month fixed term contract)

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Deliver housing management services within the Court in accordance with policy and procedure, to deliver a high level of customer service whilst maintaining compliance to Health and Safety, to meet our agreed KPI’s, SLA’s and legislative requirements.
• Maintain delegated management of low level anti-social behaviour within Court to assist Housing Officer in the overall housing management responsibility – escalating complex cases requiring further investigation to the Housing Officer to resolve any anti-social issues.
• Assist Housing Officer with rent queries to assist with Income Maximisation.
• Conduct viewings with prospective tenants.
• Manage, develop and motivate onsite Court Staff to ensure that work is carried out to a high standard, whilst providing a high level of customer service.

Requirements – What We’re Looking For:

• Significant level of experience in delivering a customer focused service.
• IT literacy – MS Office Applications.
• Line Management experience
• Awareness of Health and Safety and security requirements and ability to maintain records.
• Advance, diverse communication skills, awareness of GDPR requirements and ability to assess, prioritise workload to work under pressure and meet deadlines.
• Disclosure Scotland and Right to Work checks are mandatory for this role

Employee Benefits: Why Join Cairn?

We’re committed to creating a workplace where you can thrive. Here’s what you can expect:

• Flexible and hybrid working options.
• Health and wellbeing support.
• Tech and cycle-to-work schemes.
• Compassionate leave and more.

We value diversity and warmly welcome applications from all communities. Cairn is proud to be an equal opportunities employer.