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Night Duty Manager - Serco Leisure Operating Limited, Near NewportSerco Leisure • Newport, Newport (Casnewydd), United Kingdom
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Night Duty Manager - Serco Leisure Operating Limited, Near Newport

Night Duty Manager - Serco Leisure Operating Limited, Near Newport

Serco Leisure • Newport, Newport (Casnewydd), United Kingdom
6 days ago
Job type
  • Full-time
Job description

Night Duty Manager - Serco Leisure Operating Limited, Near Newport

Night Duty Manager

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to 13.57 per hour, plus excellent benefits
Schedule: Full-time 39 hours per week working hours between 8pm-8am, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Lilleshall Leisure Trust.

Lilleshall Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Night Duty Manager to join their team and help make a positive difference every day.

As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.

What you'll do as a Night Duty Manager

  • Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
  • Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day
  • Lead and support the operational team to deliver a high-quality service across the centre.
  • Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
  • Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
  • Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
  • Monitor operational performance standards and take action where required to maintain service quality.

    • Does this sound like you?

  • Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
  • Previous experience in facility cleaning
  • Experience working in a leisure, hospitality or similar operational environment.
  • Strong communication and customer care skills, with the ability to remain composed during challenging situations.
  • Good IT skills and the ability to solve problems quickly and effectively.
  • A First Aid at Work certificate, or a willingness to obtain one.

    • What we offer

  • Free gym membership for you and your immediate family
  • Free safeguarding training and DBS checks
  • Free swimming lessons and holiday clubs for one child (50% off for additional children)
  • 21 days' holiday plus bank holidays
  • 6% employer matched pension contribution
  • Training and development opportunities
  • Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
  • Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
  • Learn more at www.moreleisure.org/employee-benefits

    • Ready to make a difference? Apply today.



    A little bit about us:
    At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

    Our inclusive recruitment commitment:
    We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

    • Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
    • Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).


    For support with your application, please contact recruitmentuk@serco.com.

    Let's impact a better future, together. Apply today.

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    Night Duty Manager - Serco Leisure Operating Limited, Near Newport • Newport, Newport (Casnewydd), United Kingdom