Dual-Site Retail Shop Assistant (Maidstone)

Description

We are looking for an enthusiastic and customer-focused Retail Shop Assistant to join our two Maidstone shops, Earl Street and Royal Star Arcade, in a dual-site role. This is a great opportunity to play a part in raising vital funds to support the children and families cared for by Demelza.

Hours per week: 30
Please note this role requires flexibility across the seven-day trading week. Some bank holiday working will be required.

You will help deliver an excellent experience for customers and donors while supporting the day-to-day operation of the shops. You will receive, sort and prepare donated items for sale, promote Gift Aid and help maximise income through effective stock presentation and customer service.

Working alongside staff and volunteers, you will contribute to creating a welcoming, safe and well-presented shop environment. You will also support visual merchandising and shop displays to help attract customers and drive sales.

You will be organised, adaptable and able to manage a varied workload using your own initiative. Good communication skills are essential, as you will work closely with customers, donors, volunteers and colleagues. Previous experience in a customer-facing role is desirable, and you should be comfortable using Microsoft 365 and other digital systems.

This role is ideal for someone who enjoys working with people, providing great customer service and making a meaningful contribution through charity retail. It will involve moderate moving and handling. For insurance purposes, the post holder must be aged 18 or over.

Want to know more?

For an informal chat, please call Rachael Boswell, Retail Area Manager, on 07597388518.

Closing date - 02/11/26
Interview date -To be confirmed

Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.

To find out how we process your personal data during the recruitment process, please refer to the Employee Recruitment Privacy Notice.

As part of our commitment to safer recruitment, all offers of employment are subject to satisfactory pre-employment checks, including a Disclosure and Barring Service (DBS) check at a level relevant to the role.

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Demelza is an equal opportunities employer. Registered Charity No. 1039651.

Demelza delivers extraordinary care to extraordinary children who are facing serious or life-limiting conditions, throughout Kent, South East London and East Sussex. We’re here to support them and their families at every step – from first diagnosis and for as long as we’re needed. Demelza believes in care that doesn’t back down.

Benefits include:

• Generous annual leave, with buy/sell opportunities and length of service awards
• Enhanced maternity pay for eligible employees
• Opportunity to remain in NHS Pension
• Cycle to work scheme
• Tech scheme
• Eye care vouchers
• Wellbeing events and support
• Access to benefits and wellbeing platform
• Access to training and development opportunities