Integrated Medicine - Cardiac and Stroke Receiving Unit

Job overview

We are seeking an enthusiastic and organised Ward Clerk to join our busy Cardiac and Stroke Receiving Unit. This is a key administrative role supporting patient care and the smooth day-to-day running of the unit. As the first point of contact for patients, relatives, visitors and members of the multidisciplinary team, you will provide a professional, courteous and efficient service. You will be responsible for admitting patients using National Spine and electronic patient record systems, maintaining accurate patient records, supporting admissions, transfers and discharges, assisting the nursing and medical teams with a range of administrative duties.

By providing efficient administrative support and maintaining accurate records, you will make a valuable contribution to patient care, service delivery and the overall operational effectiveness of the CSRU.

Main duties of the job

• Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
• Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
• Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
• Manage patient documentation, notes, admission and discharge packs.
• Answer and direct telephone calls and coordinate communication across departments.
• Support patient transfers, discharge planning and the timely processing of patient records.
• Manage correspondence, emails, post and departmental documentation.
• Update patient tracking boards, staffing boards and ward information systems.
• Assist with data collection, audits and reporting requirements.
• Maintain stocks of stationery and departmental supplies.
• Support relatives and visitors with non-clinical enquiries.
• Contribute to a safe, organised and welcoming ward environment.
• Work in accordance with Trust policies, information governance and confidentiality standards.

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

Desirable criteria

• Knowledge of medical terminology

EXPERIENCE

Desirable criteria

• Working within Hospital setting
• Working in office setting

SKILLS, ABILITIES & KNOWLEDGE

Essential criteria

• Good verbal and written communication with pataients, families and all staff members
• Understanding of Confidentiality
• Good IT skills (Microsoft package)

Desirable criteria

• Knowledge of EPR careflow/Medway2
• Knowledge of medical terminology

SPECIAL CIRCUMSTANCES

Essential criteria

• Able to travel to other sites and off site as necessary

Desirable criteria

• Ability to work required shift pattern

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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